Accurate Always announces new contact center telephone recording and quality monitoring systems for healthcare, customer support, brokerages and other results-focused call centers.
Half Moon Bay, CA (PRWEB) June 30, 2011
The latest Voxida models feature a comprehensive software suite, with unlimited Voxida client application licenses, that allows users to record full time, on demand or by schedule, as well as monitor calls for quality assurance, as they transpire. Engineered to accommodate growth, Voxida has the ability to record telephone, screen, video, radio and other telecom interfaces in an all-inclusive solution. The Voxida systems can scale up or out, adapting to a corporation’s needs, whether that entails recording calls in a single location or in a multi-site, geodiverse environment.
Centralized administration capabilities and LDAP integration with single sign-on (SSO) support streamline recording, reporting and monitoring tasks. Voxida offers flexible reporting tools which provide deep views into contact center activity and agent performance, as well as complete user action auditing.
Voxida includes single board computer (”Blade”) technology, Intel Xeon Multi-core processors, PCIe bus architecture and an unprecedented 340,000 channel hours of immediate call recording storage, with an option to increase storage to over 1,000,000 channel hours, in a single appliance. All systems include full SSL/TLS transport security, to comply with internal, HIPAA, PCI, URAC and SOX auditing requirements.
"Voxida plays a key role in our clients’ quality assurance and agent training program successes,” said Kate Haley, Chief Marketing Officer, Accurate Always. “Reliably capturing and analyzing customer interactions yields organized intelligence, which is then immediately available to contact center managers. The latest Voxida systems significantly impact our clients’ ability to identify new issues and opportunities, so they can proactively allocate needed resources and improve their bottom-line.”
The latest Voxida systems, now selling in healthcare, brokerage, customer service and other inbound and outbound call centers are quickly gaining global market share. See the Voxida optimized contact center recording appliances here.
About Accurate Always, Inc.
Accurate Always provides the tools organizations need to record, monitor, retrieve and manage their call and video communications with their Voxida appliances. Voxida is used to reduce liability, ensure regulatory compliance and to improve customer interaction quality, while easily fitting into existing work-flows and telecom setups. Calls can be retrieved, reported on and monitored using a single user-friendly interface, in standalone or multi-site environments. Accurate Always serves a variety of market segments, including healthcare, aerospace, defense and other diverse contact centers, worldwide, for customers including Stanford University and Hospitals, American Healthways, Sage, SAIC, Sunoco, CSC, Cambrex and Boeing. Learn more about Accurate Always.
Accurate Always, Inc’s Media Contact
press(at)accuratealways(dot)com
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Accurate Always, Inc.
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