Tracey Sole, a mother in Barnhart, Missouri was understandably upset when she read a UPS InfoNotice indicating that the new Android tablet she purchased for her daughter’s Christmas gift was left, “In Black Trash Can.” The delivery was made on garbage pickup day and when Tracey looked in her black trash can for the delivery, it was nowhere to be found.
The UPS InfoNotice left in Tracey Sole's mailbox. (KTVI)
Tracey Sole (KTVI)
Tracey Sole points to the black trash can where the UPS delivery was left. (KTVI)
UPS investigated what happened and it was found that the driver did indeed leave the package in Sole’s trash can. The company told the station that,”…drivers are trained to leave packages out of sight and protected from inclement weather,” a practice the company calls, “driver release.” UPS apologized for the mistake and eventually agreed to buy a new tablet for Ms. Sole’s daughter before Christmas.
Tracey Sole's daughter (KTVI)
After the story was broadcast, people offered to purchase a replacement tablet for Tracey’s daughter, or money for a new one. She refused all of those offers but suggested that those donations instead be made to Toys for Tots. Tracey also wrote in her post that she does not want the employee to be fired because, “I can guarantee he will never make that mistake again.”
More info: KTVI