A Waffle House in Piedmont, South Carolina mistakenly charged Jim Andrews and his wife $1,666.61 for their breakfast. As reported by WHNS Fox Carolina, the correct charge should have been $16.51. But when Jim got to the cashier he had a surprise on his credit card receipt. “So I sign it, and I look at it again, and it says $1666.61. I almost had a heart attack,” said Jim.
The customer explained to WHNS that he kept his cool, but was still unable to get the issue resolved with the Waffle House cashier, who was arguing with him. “One of the other waitresses said that the ‘6’ on the machine was sticking...If I had known that in advance, I would have just paid with cash.”
Jim ended up leaving the restaurant and eventually spoke to the Waffle House Corporate Office about the error. After several days, Waffle House reversed the erroneous charge. While he had enough to cover the pending charge, Jim was most frustrated with the fact that he had to go through the chain’s corporate office to reach the restaurant’s manager.
Kelly Thrasher, from Waffle House media relations gave WHNS a statement that read: "Our accounting department spoke with Mr. Andrews this morning to apologize and correct the matter. During the conversation, Mr. Andrews confirmed that the money was in his account this morning. Both the store manager as well as the area manager have left voicemails for Mr. Andrews to offer their assistance in the matter. No other incidents of this nature have been brought to my attention."
After the ordeal, Jim gave these words of advice: "Make sure you look at these receipts carefully." Still, he was able to maintain a good spirit about the situation. He laughed and said, “I still got charged for the meal. Would have been nice if they’d have gave that back.”
Video and more info: WHNS
- Waffle House
- Jim Andrews