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    The International Council of Customer Service Organizations Announces the 2011 International Service Excellence Award Winners

    PRWeb – Wed, Feb 1, 2012

    Organizations and individuals are recognized for their commitment to service excellence with the 2011 International Service Excellence Awards by the International Council of Customer Service Organizations.

    Chicago, IL (PRWEB) February 01, 2012

    In recognition of being leading service providers globally, organizations and individuals were awarded with an International Service Excellence Award by the International Council of Customer Service Organizations (ICCSO).

    The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations to manage the International Service Excellence Awards. These awards are the world’s peak customer service awards with organizations and individuals that excel in service around the globe being nominated in a variety of categories to recognize their commitment to customer service excellence.

    Christine Churchill, executive director, Customer Service Institute of America expected this year’s entrants to exceed her expectations; and she was correct.

    "It was no surprise to see the caliber of entrants for this year’s awards. Because service is an exceptional differentiator, there is a focus on service like never before. I feel extremely lucky to be exposed to these phenomenal organizations and individuals," said Churchill.

    "We were definitely choosing from the best of the best this year," says Brett Whitford,secretary-general, International Council of Customer Service Organizations. "Our judges were exposed to some innovative and out-of-the-box ideas that are leading to outstanding customer experiences and bottom line achievements."

    Judging Criteria


    The judging criteria for the International Service Excellence Awards is based on the rigorous International Customer Service Standard (ICSS), which provides a comprehensive and practical framework to assist organizations in delivering consistently high levels of service. Organizations applying in each of the award categories are asked to demonstrate the following to the award judges:


    1. An approach to each of the attributes outlined in the International Customer Service Standard


    2. The breadth and depth of the deployment of each approach


    3. Results flowing from the approach and deployment


    4. The level of customer involvement in the strategic decision making of the organization


    5. Evidence of continuous review and improvement against the ICSS criteria


    The judging committee consists of representative senior business and public sector individuals actively involved in the customer service profession.

    2011 International Service Excellence Award Winners :

    Company Awards:

    Visonary Award


    Cvent

    Best of the Best


    World Service Toronto


    (American Express Canada)

    Large Business (over 4000 employees)


    Safelite Autoglass®

    Large Business – Highly Commended


    Ceubuana Lhuillier

    Division of a Large Business


    Pershing LLC, a BNY Mellon Company

    Division of a Large Business – Highly Commended


    National Bank Correspondent Network

    Medium Business (501-3999 employees)


    Ryan LLC

    Division of a Medium Business


    (501-3999 employees)


    OnStar    

    Contact Center


    E*TRADE Financial Corporation

    Contact Center – Highly Commended


    NS Call Centre (operated by NCS)


    Ministry of Defence, Singapore

    Small Business (less than 500 employees)


    BodyGuardz

    Individual Awards:

    Customer Service CEO


    THOMAS M FEENEY, CEO


    Safelite Autoglass®

    Customer Service Manager


    JORGE A RODRIGUEZ


    World Service Toronto –


    American Express Canada

    Customer Service Professional


    FARIBORZ TABATABAEI


    World Service Toronto –


    American Express Canada

    Customer Service Leader


    MARK FOXWELL


    World Service Toronto –


    American Express Canada

    Customer Service Contact Center Manager


    JODI JOHNSON


    The Guardian Life Insurance Company of America    

    Customer Service Executive


    MARNIE THUECKS


    The Guardian Life Insurance Company of America

    If you would like to nominate your organization or a colleague for an International Service Excellence Award please contact us at the number below or the email associated with this media release.

    About Customer Service Institute of America:


    The Customer Service Institute of America (CSIA) is to be the professional body of choice for customer service leaders across the US. The Institute has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify Organizations against the Standard.

    ###

    Christine Churchill
    Customer Service Institute of America
    (312) 396.4151
    Email Information


     

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