JCP&L seeks to improve outage info

JCP&L announces plans to provide more information during outages

Associated Press

MORRISTOWN, N.J. (AP) -- New Jersey's second-largest utility has announced a series of plans designed to keep officials informed about power outage restoration.

Jersey Central Power & Light, a unit of FirstEnergy Corp., has drawn criticism from municipal leaders and customers about poor communication throughout Superstorm Sandy. The criticism echoed complaints against JCP&L during Tropical Storm Irene.

JCP&L says staff will be placed in field offices to maintain contact with municipal officials and teleconference briefings will be held.

JCP&L also is developing an app to make it easier for customers to report outages.

State regulators said JCP&L was hit hardest with 90 percent of its customers losing service because of Sandy. Crews restored service to 1.3 million JCP&L customers within 13 days after Sandy.

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