In this Aug. 27, 2009 photo, Carolyn Coquillette, owner of Luscious Garage, poses for a portrait in San Francisco, Calif. Coquillette, owner of a 2-year-old shop in downtown San Francisco that specializes in hybrid vehicles, said she spends about $11,000 a year on diagnostic tools and subscriptions to online databases. She said she passes the cost down to the customer but can compete with dealer shops by offering better deals.
(AP Photo/Russel A. Daniels)