In this photo made Sept. 23, 2009, Bank of America home retention ...

In this photo made Sept. 23, 2009, Bank of America home retention ...
AP
Tue Nov 10, 10:06 AM ET

In this photo made Sept. 23, 2009, Bank of America home retention specialist Shontaye Edwards speaks to a customer at a mortgage call center in Plano, Texas.

(AP Photo/LM Otero)

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