NY attorney general says insurer to refund $3.1M
ALBANY, N.Y. (AP) — New York Attorney General Eric Schneiderman has announced a $3.1 million refund settlement with insurer Excellus Bluecross Blueshield for patients and health care providers who overpaid due to improper accounting of deductibles.
Schneiderman's office says Excellus has so far made repayments totaling $3.1 million. Excellus reported that accounting errors affecting 12,000 customers processed after Sept. 1, 2011, followed software modifications with glitches that have since been repaired.
Schneiderman's Health Care Bureau started investigating Excellus's failure to properly track members' deductible and out-of-pocket expenditures into its automated claims system after receiving customer complaints.
A call to the company was not initially returned Wednesday.
