Supermarkets start bagging self-serve checkouts

Associated Press
In this Sept. 23, 2011 photo, cashier Joyce Mackie, right, comes to the aid of a customer having a problem at a self-serve checkout station at a Big Y supermarket in Manchester, Conn. A growing  number of supermarket chains are bagging their self-serve checkout lanes, saying they can offer better customer service when clerks help shoppers directly. Big Y Foods, which has more than 60 southern New England locations, recently became the latest to announce it's phasing them out.  (AP Photo/Jessica Hill)

View gallery

4 photos

Some grocery store chains nationwide are bagging the do-it-yourself option, once considered the wave of the future, in the name of customer service.

View Comments (0)