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    Review: Offline Gmail app good for casual use

    AUCKLAND, New Zealand (AP) — Google's new software for using Gmail without an Internet connection comes across as a throwback to an era when we weren't connected all the time and on all sorts of devices, from phones to iPads.

    These days, if I need to read or write an email when I'm not at a regular computer, I can usually do so on my phone. Wi-Fi is also plentiful —even on planes and trains— when I need to catch up on messaging using my laptop.

    But I found myself lacking both options during a recent trip abroad. Fortunately, Google recently came out with Offline Google Mail, software that lets me use Gmail while disconnected. Messages that I write, delete or move to a folder — or label, as Gmail calls it — get synced with my Gmail account the next time I'm online. I can also read messages that had been sent to me before going offline.

    As a result, I was generally able to get away with buying a half-hour or an hour of Internet access at a time in Sydney and Melbourne, Australia, where "complimentary Internet" is a term foreign to hotels.

    I composed emails on a flight to New Zealand and had them sent during a brief layover at the Auckland airport. I read and wrote more emails on the flight back to the U.S. and synced the account once more at my parents' home in New Jersey. By the time I was back in my apartment in New York, I was caught up on three weeks of email.

    The software itself was easy to install and use — once I found it. It requires a Gmail account and won't work with Yahoo, Hotmail and other Web-based email services.

    Also, it works only with Google's Chrome browser, which means I had to install it on my laptop to start things off. I then had to open the browser and open a new tab to find a link to Google's Chrome Web Store. After that, I had to find the free Offline Google Mail software among the scores of offerings at the store.

    The software is still in a "beta" test mode, a label that Google Inc. sometimes slaps on products for months or years. That's a way of saying that you may encounter glitches along the way.

    I indeed ran into a few problems.

    The key problem is that messages stored offline sometimes disappears. That included an email I had composed to send later. As a result, I wasn't able to depend on the software to retrieve notes that I had stored as email messages, nor was I able to respond to a number of emails that went missing.

    I learned from Google later that the software typically keeps only messages from the past three days and sometimes up to a week. It also keeps older messages that Google's technology thinks is important. Drafts and messages marked with a star are always stored, but you have to remember to do that in the short time you might have online.

    The software also failed at times to store attachments, which is a problem when someone sends me a document I need to review. I might have run into a storage cap of 25 megabytes for all attachments combined, which isn't much when Gmail allows attachments that large on a single email. The software was also inconsistent in loading images, which means I could miss good deals from retailers that spell out offers in graphics.

    Two other faults: There are limits in my ability to organize messages using labels. I could attach existing ones, but I couldn't create new ones. That could keep my main inbox cluttered. And the interface feels like Gmail of the early days, not the dynamic website of today that grew out of years of user feedback, redesigns and upgrades.

    That said, Offline Google Mail largely does what it is supposed to do. It gives you access to your messages — your digital life — when an Internet connection isn't readily available. It also gives you the ability to write emails anytime you want, as long as there's no urgency in sending them.

    It's similar to the way I read and wrote email more than a decade ago, using Netscape software and getting online through a dial-up modem every now and then to send messages and get new ones.

    When you do have that Internet connection, the Google software syncs your mail automatically, as long as you have the Chrome browser open. There's no need to open Offline Google Mail or even visit Gmail.com.

    Standalone email software such as Thunderbird also lets you read and write messages while offline, but you need to open the software to sync. You also need to know how to set it up for Gmail, while there's no need to configure anything for Offline Google Mail.

    I wouldn't rely on Google's software, though, if you absolutely must have access to your messages all the time. The product is too new and has glitches and storage limitations that are bound to strike when you can least afford them.

    Still, it's a good alternative to standalone software when you need only casual access to your messages offline. It's simple to use and it does the job — most of the time.

     

    18 comments

    • robertw  •  7 mths ago
      Outlook Express and Microsoft Outlook can also be used with just about any email service.
      • M2020 7 mths ago
        Unfortunately Outlook Express is no longer made and Microsoft does not include an email client with their OS any more...bad decision in my opinion.
      • robertw 7 mths ago
        Yes now you have to buy Microsoft Outlook or get it as part of an Office Suite
        to use in Windows 7 and have an email client.
      • Glen 7 mths ago
        Windows Live 2011 is free and includes their new email client called, inexplicably, "Mail". Think of it as Outlook Express with a simple calendaring function added. It's clearly better than OE
    • Lale  •  7 mths ago
      This is something Outlook and Outlook Express have been doing for years!
      • M2020 7 mths ago
        Unfortunately Outlook Express was killed off by Microsoft many years ago....
    • A Yahoo! User  •  7 mths ago
      I'm a huge Gmail fan, but this offline service should not have become available until it worked much better than what's being described here. The Gears offline version worked well and should have been kept until this new one was polished. Any offline mail program that loses mail is not usable, end of story.
    • tada  •  7 mths ago
      This is NOT a new idea. How much did GOOGLE pay this writer for this "review"
    • M Q  •  7 mths ago
      "... messages stored offline sometimes disappears." [sic] Sounds like it isn't even ready for beta. How much did Google pay this guy for this "review"?
    • Bernard  •  7 mths ago
      About 15 years ago I started with email in the 300 baud/Compuserve era when you paid something like 5¢/minute for connect time. My email agent (I used Virtual Access) allowed me to go online, download all of my messages, disconnect and read and compose replies, then go back on to post the replies and download new messages. I now use Thunderbird but effectively the same way as back then. When online it downloads new messages automatically and I can read, write and reply offline if circumstances dictate. What is the advance from Google?
    • Mid-ILLINI-Guy  •  7 mths ago
      what is gee whiz about this? I was able to do this 12 years ago using Lotus Notes.
    • R.T. Arcand  •  7 mths ago
      Any text editor is capable of doing this.
    • GregoryH  •  7 mths ago
      Sylpheed is the way to go, as far as sturdy, full-featured, and *secure* email applications go.
    • John  •  7 mths ago
      Waste of time just reading about it.
    • Richard  •  7 mths ago
      Back in the dial-up days this was the standard process - connect to send and receive, read and write while offline. Interesting that this is being portrayed as a new idea and that Google appears to not have done it all that well either. In fact Juno mail, which I used back in the 90's, is still around today offering a free service.
    • Carol  •  7 mths ago
      Thunderbird all the way! It has a very long and stable pedigree, functions on many platforms with many email providers, lots of nice add-ins like Lightning Calendar. Although I have some web email accounts, all my primary email work is done "off-line".
    • Ed  •  7 mths ago
      Why not just use Thunderbird? Doesn't require a special browser, and with Lightning extension even supports Google Calendar so you can use both mail and calendar offline. What a stupid article for a stupid "new app".
    • Glen  •  7 mths ago
      Incredibly stupid review of a product with no economic value. As near as I can tell, at least from the description provided in the 'review', the product provides the exact same functionality that every email client currently provides. I can't help but wonder if Anick Jesandun has ever operated a computer before!
    • Joe Schmow  •  7 mths ago
      Yeah, this is nothing spectacular, you can do this through any email program! That is what the "draft" section is for, save you emails to draft and then send them when you acquire a connection! simple!
    • Gina  •  7 mths ago
      This is NOT a new idea. This was how email was done..... 9 or 10 years ago when dial-up service was still common. You wrote and read email OFFLINE, and then you sent them as soon as you dialed or connected to your ISP. Google is dishonest.
    • robertw  •  7 mths ago
      This is nothing like Outlook Express or Microsoft Outlook. You can do everything this app
      does, and a whole lot more, without losing anything, and having the maximum size attach-
      ments per email, instead of one grand measly total.
    • D  •  7 mths ago
      Gmail = government is reading your e-mail
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