16 seconds ago 2009-12-12T00:32:22-08:00
NEWARK, N.J. – Employees at Newark Liberty International Airport are getting training in patience and politeness to help them handle the crush of stressed-out holiday travelers.
The airport workers took part Wednesday in a program called Resiliency Edge. The program already has been used at another of the New York metro area's major airports — John F. Kennedy International.
The program teaches airport employees how to handle travelers coping with lines, delays and security issues.
It's an outgrowth of "Reclaiming the Sky," a nonprofit group that supported aviation workers after the terror attacks on Sept. 11, 2001.
Hundreds of airport workers were expected to participate in the training.
