Airlines and Passenger Aviation

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Complaints against airlines fall sharply

Chicago Tribune - Wed Nov 25, 10:38 pm ET

Critics say the reason isn't better service; it's that frustrated passengers have given up voicing grievances After hearing Jim Engle talk about the headaches he and his wife endured on a round trip from California to Detroit on American Airlines this summer, it might be surprising to hear that U.S. airlines continue to receive great marks in customer service.