J.D. Power and Associates announced that for the fourth consecutive year Verizon (VZ) is the top national wireless provider when it comes to customer care. Verizon took the lead from T-Mobile in 2010 and hasn’t looked back since. The firm found that the carrier’s automated phone service and representatives are superior to its competitors. Verizon scored 766 points out of a possible 1,000, ahead of AT&T (T), Sprint (S), and T-Mobile who scored 759, 746, and 715 points, respectively. The study also found that MetroPCS (PCS) had the highest overall wireless customer care satisfaction among non-contract carriers, with an overall score of 733. J.D. Power and Associates’ report is based on a survey of 7,332 wireless customers during a period from July through December 2012.
This article was originally published on BGR.com
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