Verizon takes the crown for best customer care for fourth year straight

Dan Graziano
Verizon Customer Care J.D. Power
Verizon Customer Care J.D. Power

J.D. Power and Associates announced that for the fourth consecutive year Verizon (VZ) is the top national wireless provider when it comes to customer care. Verizon took the lead from T-Mobile in 2010 and hasn’t looked back since. The firm found that the carrier’s automated phone service and representatives are superior to its competitors. Verizon scored 766 points out of a possible 1,000, ahead of AT&T (T), Sprint (S), and T-Mobile who scored 759, 746, and 715 points, respectively. The study also found that MetroPCS (PCS) had the highest overall wireless customer care satisfaction among non-contract carriers, with an overall score of 733. J.D. Power and Associates’ report is based on a survey of 7,332 wireless customers during a period from July through December 2012.

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