5 Bay Area counties cut off vaccine doses to One Medical

San Francisco, San Mateo, Santa Clara, Marin, and Alameda counties have all cut off vaccine supply to private care provider One Medical after the company allegedly let members cut the line.

Video Transcript

ANDREW LEVY: I have elderly parents that are struggling to get vaccine. And, I don't know, it's just disheartening to hear.

STEPHANIE SIERRA: Andrew Levy has been a member with One Medical for the past five years. After learning of complaints alleging the concierge practice was allowing ineligible members and employees to jump the line, he's contemplating cutting ties with the company.

ANDREW LEVY: My healthcare provider needs to meet my values. I don't know, I think it's unfortunate when they try to cheat.

STEPHANIE SIERRA: Another member told the I-Team anonymously "plenty" of people jumped the line five weeks ago at the One Medical at 4 Embarcadero Center in San Francisco.

- When I was standing in line at One Medical to get my vaccination there were a number of people younger than 65 waiting in line for their shot, and they all got their shot that day. And they shouldn't have.

STEPHANIE SIERRA: The ABC7 I-Team confirmed thousands of doses were allocated to One Medical facilities in San Francisco, San Mateo, Alameda, and Marin Counties, in addition to the city of Berkeley. Each county and Berkeley have cut off any further dose allocation. San Mateo County canceled their contract with the company after a sustained complaint revealed 70 ineligible people were vaccinated.

San Francisco County is allowing the company to continue administering second doses to pre-scheduled patients, but the health department has directed the remaining 6,500 doses be returned.

MIKE WASSERMAN: Everything that happens that delays people who need it the most from getting the vaccine is casting someone their life.

STEPHANIE SIERRA: One Medical, that charges $199 for an annual membership, says they have a "zero tolerance policy" for any instance of preferential vaccine treatment. The company told ABC News, "We stand behind our policy that no ineligible employees, members, or business affiliates will intentionally be given an opportunity to jump the line."

One Medical says they have numerous checkpoints in place where people are routinely turned away who do not meet eligibility criteria. The company added a majority of their vaccination pool are not due-paying members, but referrals from health departments.