5G rollout: United Airlines tells delayed customers to complain to the government in angry online message

·2 min read

United Airlines have advised disgruntled customers to contact the FCC amid ongoing 5G-related delays.

The company issued the message to customers whose flights had been delayed by several hours on Tuesday evening as a result of the rollout of a new 5G system across the US.

“New: @United tells customers to contact @FCC over delayed flight,” David Shepardson shared on Twitter, with a screenshot of the United message attached.

The airline’s message reads: “Your flight is delayed due to potential interference caused by the implementation of a new 5G signal by telecommunications systems near Denver International Airport and its possible impact on aircraft equipment.

Follow live coverage of the 5G travel disruptions

“If you have any concerns, please address them with the Federal Communications Commission here.”

Several major international airlines canceled flights to the United States altogether on Wednesday morning after the Federal Aviation Administration raised concerns about 5G wireless towers near airports.

Emirates, Air India, Japan Airlines and All Nippon Airways announced they would suspend flights after the Airlines for America trade group pressured the Biden administration over “catastrophic disruption” due to the scheduled 19 January rollout.

In response, wireless telecom giants AT&T and Verizon announced the activation of 5G towers near some US airports would be delayed for two weeks to resolve the differences.

The high-speed 5G internet uses so-called C-band frequencies close to those used by aircraft to measure their altitude, with the Federal Aviation Administration (FAA) warning potential interference could affect sensitive plane instruments such as altimeters and significantly hamper low-visibility operations.

Allied Pilots Association spokesperson Dennis Tajer on Tuesday suggested that the rollout of 5G near airports could put the lives of passengers at risk.

“This is reckless, it’s dangerous, and it’s got to stop,” Tajer told the Today Show. “Take a pause. This is about a cellphone signal, and we’re focused on protecting lives.”

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