Amazon drivers describe the paranoia of working under the watchful eyes of new truck cameras that monitor them constantly and fire off 'rage-inducing' alerts if they make a wrong move

Avery Hartmans,Kate Taylor
·9 min read
Amazon Delivery Driver
An Amazon delivery driver. Patrick Fallon/Getty Images
  • Amazon drivers now have multiple cameras constantly filming them as part of the Driveri system.

  • Drivers told Insider they are worried about privacy, with cameras monitoring every yawn.

  • They fear they'll fail to keep up with Amazon's breakneck pace due to the new surveillance system.

  • See more stories on Insider's business page.

Many Amazon drivers say the solitude and independence of working on the road are big draws of the job.

But those perks are now under threat, since Amazon started installing surveillance cameras in delivery vans that monitor workers' driving, hand movements, and even facial expressions.

Some workers are paranoid about what the cameras - which peer at them from their windshields and fire off audible alerts following missteps - are watching, and how they could be punished for what the technology flags, according to interviews with five drivers.

"I know we're on a job, but I mean, I'm afraid to scratch my nose. I'm afraid to move my hair out of my face, you know?" a female driver based in Oklahoma told Insider. "Because we're going to get dinged for it."

The Oklahoma driver and several others interviewed asked that their names be withheld for fear that their jobs would be impacted, but Insider verified their identities.

Several drivers said the cameras could be helpful in cases of collisions or other dangerous situations. But they also worried about how the technology was impacting their productivity and described concerns with managing bathroom needs - like changing adult diapers - within sight of the cameras.

"We have zero privacy and no margin for error," said a California-based driver.

Netradyne, the maker of the camera system, did not respond to Insider's request for comment. A representative for Amazon said in a statement to Insider that Netradyne cameras are used to keep drivers and communities safe. In a pilot of the cameras from April to October 2020, accidents dropped 48%, stop sign violations dropped 20%, driving without a seatbelt dropped 60%, and distracted driving dropped 45%, according to the company.

"Don't believe the self-interested critics who claim these cameras are intended for anything other than safety," Amazon's statement said.

The cameras captures yawns, distracted driving, and more

Amazon Driveri instruction video
A still from the instructional video on Amazon's Netradyne camera system. Amazon/Vimeo

The camera system, called Driveri, isn't made by Amazon. It was created by Netradyne, a transportation company that uses AI to monitor fleets of drivers.

The system, which is mounted to the inside of vehicle windshields, contains four cameras: a road-facing camera, two side-facing cameras, and one that faces inward toward the driver. Altogether, the cameras provide 270 degrees of coverage.

While the cameras record 100% of the time that the vehicle ignition is running, Amazon says the system does not have audio functionality or a live-view feature, meaning drivers can't be watched in real-time while they drive. The cameras upload the footage only when they detect one of 16 issues, such as hard braking or a seatbelt lapse, and that footage can only be accessed by a "limited set of authorized people," Karolina Haraldsdottir, a senior manager for last-mile safety at Amazon, said in a training video about the cameras.

The Driveri system also sounds audible alerts in four instances: failure to stop, inadequate following distance, speeding, or distracted driving.

The system can be shut off, but only when the ignition is also turned off. According to Amazon, the company will only share video-data with third parties, such as police, in the event of a dangerous incident.

The camera system sparked a backlash from some drivers shortly after it as announced. A driver named Vic told the Thomson Reuters Foundation that the cameras were the final straw that led him to quit, calling them "both a privacy violation and a breach of trust."

A driver named Angel Rajal told Insider last month that he thinks the new cameras are "annoying" and make him feel like he's always being watched.

"I get a 'distracted driver' notification even if I'm changing the radio station or drinking water," he said.

Read more: Amazon logistics salaries revealed: Here's what workers bulking out Amazon's supply chain make, from entry-level analysts to senior management

Drivers say they are worried about their privacy

Amazon delivery driver
The struggles of Amazon drivers have been in the spotlight recently. AP

Drivers whose vans have the cameras installed highlighted a slew of issues they're facing so far in interviews with Insider. Lack of privacy is a top concern, they said.

Several drivers said they fear that yawning while driving will result in an infraction for drowsiness. And, with some drivers feeling pressured to urinate in bottles on the job, there are concerns about being caught on camera in an uncomfortable position.

Bronwyn Brigham, a driver based in Houston who has driven trucks outfitted with Driveri for about two weeks, told Insider that the presence of the cameras make her feel like she's being watched and make her worry about how to manage her bathroom needs inside the van.

"I have to wear a Depends [adult diaper] because I'm 56," she said. "If I wet that Depends, I need to take that off. Then the cameras are on, so that makes it hard. If I need to change into another one, they're watching that."

"We are all worried that we have zero privacy," said the California driver. "Considering we have to use bottles to relieve ourselves - is that being watched?"

The ignition must be off to turn off the cameras, which leaves drivers with no air conditioning.

As a result, drivers in regions that experience extreme heat during the summer will need to choose between privacy and cool air while they take their breaks.

'Rage-inducing' voices and guidance 'designed to make you slower'

A male driver based in Oklahoma who has been driving with the cameras for about a month told Insider that the Driveri system is obstructing his view while he drives, making it difficult to see house numbers - and children playing - on the passenger side of the street.

"I've had times where I look up and there's nobody there, and then all of a sudden, the kid pops out from behind where the camera is obstructing the view," the driver said.

The driver also said that the camera's verbal alerts, which use a computer-generated voice, are distracting and "rage-inducing." That sentiment was echoed among several other drivers, who said the alerts made them feel like they were being micromanaged.

Several drivers told Insider that they're worried about receiving infractions for handling their phones on the job, even though they need the devices for navigation.

Drivers rely on two apps while they work: Mentor, which monitors driving, and Flex, which is Amazon's navigation app. A driver who delivers near the Twin Cities told Insider that he juggles this by loading one app on his work phone and the other on his personal device.

"In order to be successful throughout your day, you have to zoom in and out on the map on the Flex app that you have on a dock that you can look at while driving," he said. "My concern is that ... with the cameras in place, it's going to be noticing we're using our phone while driving."

Keeping up with Amazon's demands is an ongoing concern for drivers. Some are worried that the new system will slow them down, making it more difficult to deliver all the packages they are expected to drop off every day, which could be as many as 300.

For example, Driveri is triggered by a "failure to stop" at an intersection. However, the female Oklahoma-based driver said that in situations where a stop sign is placed several feet before the intersection, she has to stop twice to avoid an infraction, costing her valuable seconds. The California driver said he fears being reprimanded for going just a few miles above the speed limit.

Brigham said that she's doing her best to drive especially carefully now that the cameras are installed, and that it's slowing her down. If she's not moving fast enough, she said, she'll get a call from her dispatcher - a supervisor that tracks drivers' progress - telling her that she's running behind in her deliveries.

The male driver from Oklahoma said the new system feels like a Catch-22.

"The job is all about speed and how fast you can get to the door," he said. "But these cameras and some of the other policies Amazon has in place, it's like they're designed to make you slower."

Being watched by a computer is now part of the job

Amazon delivery
Cameras have advantages, while creating new challenges. AP

Several of the drivers interviewed by Insider said that there are advantages to the Driveri system.

If an accident occurs during a delivery, for instance, the system will automatically upload the footage. Drivers will be able to prove if they were paying attention and following the rules of the road.

And the cameras will record outside the delivery van for 20 minutes even if the ignition is turned off, which could help drivers if someone approaches the van to harass or rob them.

Still, drivers say that the cameras are a new frustration in an already challenging job.

"I do like my job, but it is stacked up against me," the California driver said.

The driver said that 99% of the time he enjoys delivering packages, but that the cameras highlight the extreme demands of the job. Recently, he said, he worked from 10:45 a.m. to 10:10 p.m. He said he did not have time for a single break, and had to pee in a bottle twice. The entire time, he was aware the camera was on.

"The part that bothers me the most is that we're being watched by a computer," the male driver from Oklahoma said, "and that computer is what makes a judgment as to whether we're doing something wrong or not, whether or not we get to keep our jobs."

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