Amazon is asking some of its US-based call center employees to work from home indefinitely, according to Bloomberg.
The request is part of a broader push by Amazon to shut down several call centers across the country.
The move might also help Amazon recruit more call center workers across the country.
Amazon is weighing in again on the return-to-office debate.
The tech giant is reportedly telling many of its US-based call center employees to work from home, according to a report Wednesday by Bloomberg News.
Earlier this month, Amazon's CEO Andy Jassy said at the Code Conference in Los Angeles that the company would embrace a flexible model that allowed for remote and hybrid work. Jassy said many of Amazon's tech workers have returned to the office.
Call center workers though, comprise a small percentage of Amazon's 1.5 million-employee workforce, Bloomberg reports. The decision to keep them at home comes as part of a larger push to close several call centers across the country.
Aside from saving money on real estate, Amazon might be going remote to widen its call center talent pool. By requesting those workers to stay at home, the company can hire people from more remote parts of the country. That might also help Amazon retain more workers in a sector with high turnover rates, Bloomberg notes.
Amazon spokesperson Brad Glasser told Insider via email that, "We're offering additional members of our Customer Service team the increased flexibility that comes with working virtually. We're working with employees to make sure their transition is seamless while continuing to prioritize best-in-class support for customers."
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