American, JetBlue, Alaska Airlines hit by brief computer outage — again
Travelers on American, Alaska and JetBlue airlines ran into travel trouble Monday during a brief computer outage, the second in a month.
Passengers took to Twitter to complain about not being able to check in for flights or book flights among other issues, and lines began to form at some airports as some airlines had to write manual tickets.
The problem, as with a similar incident on March 26, was tied to airline technology giant Sabre, the backbone of airline reservations systems and other critical tech functions.
In a tweet, Sabre apologized for the global glitch and said it was working to resolve the issue as quickly as possible.
Ask the Captain: Why do major airlines keep having computer issues that delay passengers?
We are aware that there is an issue impacting some of customers. Our global operations and technical teams are actively working to resolve this. We apologize for any inconvenience.
— Sabre (@Sabre_Corp) April 29, 2019
At 2 p.m. Eastern, American Airlines spokesman Ross Feinstein said the airline's systems were back up.
He said it lasted 45 minutes, compared with 30 minutes during the March outage.
At 2:30 p.m., Alaska said its systems were back up butthat delays were still possible as the airline played catch up.
Yes, as of now our systems are back up and ready to go. There may be a few delays caused by this outage, so please double check your flight status here: https://t.co/Rp60EZaFkc -Sean
— Alaska Airlines (@AlaskaAir) April 29, 2019
At 3 p.m., Sabre said all systems are back online and that its airline customers are reporting "normal or close-to-normal operations."
"We sincerely apologize for any resulting travel delays,'' the company said in a statement.
This article originally appeared on USA TODAY: American, JetBlue, Alaska Airlines hit by brief computer outage — again