Americans reporting nationwide cellular outages from AT&T, Cricket Wireless and other providers

Associated Press
·1 min read

UPDATE:

The Memphis Office of Emergency Management released the following statement from AT&T Thursday afternoon:

We have restored wireless service to our affected customers. We sincerely apologize to them. Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future.

The Shelby County TN 911 District posted the following announcement on social media Thursday morning:

AT&T Wireless is having an issue this morning nationwide. AT&T Wireless customers cannot make or receive Voice and Data Calls to and From Mobile, including 911 calls. AT&T technical teams have taken steps to mitigate the issue and some services are beginning to be restored. It appears many Public Safety FirstNet customers have service and are able to make calls in the Shelby County TN area.

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A number of Americans are dealing with cellular outages on AT&T, Cricket Wireless, Verizon, T-Mobile and other service providers, according to data from Downdetector.

AT&T had more than 64,000 outages this morning, in locations including Houston, Atlanta and Chicago. The outages began at approximately 3:30 a.m. ET. The carrier has more than 240 million subscribers, the country’s largest.

“Some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored,” AT&T said in a statement.

Cricket Wireless had more than 13,000, the outage tracking website said Thursday. Verizon had more than 4,000 outages and T-Mobile had more than 1,900 outages. Boost Mobile had about 700 outages.

“Verizon’s network is operating normally. Some customers experienced issues this morning when calling or texting with customers served by another carrier. We are continuing to monitor the situation,” Verizon said.

T-Mobile said that it did not experience an outage.

“Our network is operating normally. Down Detector is likely reflecting challenges our customers were having attempting to connect to users on other networks,” T-Mobile said.

So far, no reason has been given for the outages.

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