Amtrak asks woman if she's still trapped in elevator months later
For Amanda Carpenter, getting trapped in an elevator was a nightmare.
Back in February, the former communication director for Sen. Ted Cruz found herself in an unfavorable situation: she was trapped in an Amtrak elevator at Baltimore–Washington International Airport.
In an attempt to free herself from the commuter prison, Carpenter tweeted to her 90,000+ followers asking for help.
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Guys. I'm trapped in an amtrak elevator at Bwi airport. Help?
— Amanda Carpenter (@amandacarpenter) February 14, 2016
To make matters worse, the elevator's certificate of compliance was well past its expiration date.
Here is the notice showing inspection expiration for the elevator I was trapped inside. Thx Amtrak pic.twitter.com/BkTKciOki5
— Amanda Carpenter (@amandacarpenter) February 14, 2016
On Wednesday, nearly seven months later, Amtrak came to Carpenter's rescue and responded to her original tweet, asking if she was still trapped inside the elevator.
@amandacarpenter We are sorry to hear that. Are you still in the elevator?
— Amtrak (@Amtrak) September 7, 2016
Amtrak later cleared up the confusion by stating that someone had recently re-tweeted the call for help, which put it back on its radar.
While social media slip-ups from brands are the norm on Twitter, Amtrak's failure to notice how much time had passed was a breath of fresh air. It was an honest mistake that anyone could have made.
@amandacarpenter Someone just re-tweeted it. Wanted to make sure. Glad you're out :)
— Amtrak (@Amtrak) September 7, 2016
@amandacarpenter We're happy to have you aboard.
— Amtrak (@Amtrak) September 7, 2016
After the tweet gained some attention, Amtrak attempted to remedy the situation by offering Carpenter a free ride on its Acela service.
@amandacarpenter Not our finest hour yesterday. We'd love to offer you an Acela ride on us for the inconvenience back in February.
— Amtrak (@Amtrak) September 8, 2016
After all, Amtrak actually did respond to Carpenter's original tweet back in February, only 16 minutes after she originally reached out.
@amandacarpenter BWI agents are aware of you, and are working to get you out.
— Amtrak (@Amtrak) February 14, 2016
Regardless, the damage was done and the internet was highly amused.
@Amtrak @amandacarpenter pic.twitter.com/h5SZ3rSKrT
— rach (@RachaelHoops) September 7, 2016
@Amtrak @amandacarpenter pic.twitter.com/5ahPI5QEjz
— Chris McKee (@chrismckee) September 8, 2016
@Amtrak Yisssss, yissss, i'm still in the elevator! @amandacarpenter pic.twitter.com/pGwpE35cuj
— 🐕 (@Dogbroccoli) September 8, 2016
[h/t:Vocativ]