Austin hotel to make changes following ADA complaint

AUSTIN (KXAN) — An Austin hotel reached an agreement with the U.S. Department of Justice (DOJ) after alleged violations of the Americans with Disabilities Act (ADA).

The DOJ said the agreement would ensure access for people with disabilities in the hotel.

According to the department, the Hilton Garden Inn Austin University Capitol District is required to train its staff and provide equal service to customers with disabilities following an ADA complaint.

The DOJ said the complaint alleged that an individual with a disability reserved an accessible room, but the hotel provided a standard room without bathroom grab bars or shower accommodations. The department said this left the individual without a usable bathroom during the stay.

“The ADA requires that hotels provide access to individuals with disabilities, including honoring reservations, providing fully accessible rooms, and making accommodations,” the department said.

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