Bengals vs. Bills game canceled: Here's how and when to get a refund for tickets

Emily DeLetter, Cincinnati Enquirer
·2 min read

The NFL canceled the game between the Bengals and the Buffalo Bills after Damar Hamlin suffered a cardiac arrest on the field during Monday Night Football.

Hamlin is making a comeback, according to University of Cincinnati Medical Center physicians, but still has a long road to recovery ahead of him. It's not clear when he will start walking or be ready for rehabilitation.

Because of the game's cancellation, refunds for tickets will be issued, and the Bengals have a frequently asked questions section for the refunds on their website. Here's how, and when, you can expect refunds for tickets to the game.

'You won the game of life':UC physicians say Damar Hamlin showing substantial progress

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How to get a refund for the Bengals vs. Bills game

  • Season ticket members will have tickets and parking automatically credited to their account, with no action required. The amount credited will be automatically applied to the next Bengals purchase, such as potential home playoff games or 2023 season tickets.

  • If you are a season ticket holder and prefer a refund instead of an account credit, visit the Bengals' website.

  • For season ticket members who resold tickets through Ticketmaster, tickets and parking will also be automatically credited to your account, with no action required. Ticketmaster will reverse the resale transaction, which may take several business days.

  • If you purchased single-game tickets, the price of your tickets, any related fees and Bengals parking (if applicable) will automatically be refunded back to the payment method used when you purchased your tickets. There is no action required.

  • If you purchased single-game tickets and resold them through Ticketmaster, Ticketmaster will reverse the resale transaction of your tickets prior to processing your refund. This may take several business days. After the resale reversal has been processed, the price of tickets, any related fees and Bengals parking (if applicable) will be automatically refunded back to the payment method used.

  • If you purchased resale tickets through a secondary market other than Ticketmaster, the Bengals recommend contacting customer support for that platform.

  • The Bengals said refunds will show up within 30 days.

Paycor Stadium lit blue and red in recognition of Buffalo Bills safety Damar Hamlin.
Paycor Stadium lit blue and red in recognition of Buffalo Bills safety Damar Hamlin.

This article originally appeared on Cincinnati Enquirer: Bengals vs. Bills game: Here's how to get a refund on tickets