'We will do better' -Postmaster General DeJoy

"Too many Americans were left waiting for weeks for important deliveries of mail and packages. This is unacceptable, and I apologize to those customers who felt the impact of our delays," DeJoy said.

DeJoy, a supporter of former President Donald Trump appointed to head the Postal Service last year, suspended operational changes in August after heavy criticism over postal delays. He plans to release a new 10-year strategic "break-even" plan soon.

Delays in paychecks and other mail deliveries by the Postal Service, or USPS, gained attention last summer as a record number of voters mailed in ballots to elect a new president.

Video Transcript

LOUIS DEJOY: Let me say at the outset that we must acknowledge that during this peak season, we fell far short of meeting our service targets. Too many Americans were left waiting for weeks for important deliveries of mail and packages. This is unacceptable and I apologize to those customers who felt the impact of our delays. All of us at the Postal Service, from our board, to our leadership team, to our union association leadership, to every employee, strive to do better in our service to the American people, and we will do better.

To confront these urgent issues, our team has been working on a 10-year strategy that will reinforce the Postal Service's obvious strengths and address our obvious weaknesses. The key commitments of this plan will include one-- a commitment to six and seven day a week delivery service to every address in the nation, not just because it's the law but because it's the key ingredient to our future success. Two-- a commitment to stabilizing and strengthening our workforce, especially for our associates who are not yet in a career position.

We want every postal employee to have tools, training, and supportive environment necessary to enjoy a long term career with us. And three-- a commitment to investing in our network infrastructure, including vehicles, technology, and package sortation equipment.