Debit card service fully restored after ‘technical issue’ at Boston-based bank
Customers of one local bank woke up to quite the shock on Monday if they tried using their debit cards to pay for their morning coffee.
Eastern Bank said they experienced a “technical issue interfering with [their] Debit Card service.” Customers also weren’t able to use their debit cards for ATM services either.
The issue was related to an outage at Mastercard and was not connected to any cyber incident at Eastern, according to a company spokesperson.
As of 11 a.m., Eastern Bank says the issue has been fully resolved and all services are up and running as usual.
“We thank you for your patience and apologize for any inconvenience this may have temporarily caused,” the company wrote in a statement.
Founded in 1818, the bank services more than 110 locations throughout the Commonwealth and Southern New Hampshire, according to the company’s website.
Earlier today, June 12, we reported a Debit Card service issue caused by a Mastercard outage. Service has now been fully restored. We thank you for your patience and apologize for any inconvenience this may have temporarily caused.
— Eastern Bank (@easternbank) June 12, 2023
This is a developing story. Check back for updates as more information becomes available.
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