Networks down - latest: Thousands of UK users reported outages

·4 min read
Three Network users report major outage  (Dominic Lipinski/PA)
Three Network users report major outage (Dominic Lipinski/PA)

A number of UK internet providers appeared to suffer service disruption on Thursday morning, with BT, Three, EE and Virgin among those thought to be affected.

Website health monitor DownDetector registered thousands of reports from users complaining of connectivity issues.

Three users began to report problems at approximately 5.48am GMT, with more people reporting issues at around 8.00am as the work day began.

“We’re currently experiencing technical issues with some calls,” Three said in a statement posted on Twitter. “Please accept our apologies if you’ve been affected by this, our engineers are working hard to fix it. Check back here for updates.”

The company has since notified customers that its services are “up and running” again and apologised for the disruption.

BT and EE services appeared to suffer from around 11am, with some users struggling to access their email or My EE, while Virgin customers are also understood to have experienced problems that, like those of Three, now appear to have now been resolved.

You can follow the very latest in our liveblog below.

Key Points

  • Three users report major outage

  • BT email, My EE not working for thousands of users

  • Virgin resolves broadband issues

  • Providers ‘working quickly’ to resolve issues

Three ‘up and running' again

13:59 , Joe Sommerlad

Here’s the latest from Three, which says its services are now back on track and apologises for disruption this AM.

Providers ‘working quickly’ to resolve issues accessing BT email and My EE

13:36 , Joe Sommerlad

BT and EE say their broadband internet services are not disrupted by this morning’s issues but acknowledge that some customers have been having trouble accessing BT email and My EE respectively:

Here are their statements:

An EE spokesperson said: “Some customers are experiencing problems trying to use their My EE, and we’re working quickly to resolve this. EE broadband, mobile and data services are not affected. We’re very sorry for the inconvenience caused.”

A BT spokesperson: “Some customers are experiencing problems trying to use their BT email, and we’re working quickly to resolve this. BT phone, broadband and mobile services are not affected. We’re very sorry for the inconvenience caused.”

Virgin resolves broadband issues

13:15 , Joe Sommerlad

According to DownDetector, Virgin Media appears to have successfully resolved its issues this morning.

The picture is much less rosy for the other providers, however.

BT email, My EE not working for thousands of users

13:00 , Joe Sommerlad

BT and EE services appeared to suffer from around 11am, with some users struggling to access their email or My EE.

BT customers expressed their frustrations on social media, claiming not to be able to access websites or emails.

“I can’t get on to ‘My BT’,” one wrote. “I can’t log in to the BT website for my emails, is your server system down?”

Here’s Anthony Cuthbertson again with more on the situation.

BT internet and email is down

Three users report major outage

12:51 , Joe Sommerlad

A number of UK internet service providers appeared to drop out on Thursday morning, with BT, Three, EE and Virgin among those thought to be affected.

Website health monitor DownDetector registered thousands of reports from users complaining of being unable to connect to broadband internet.

Three users began to report problems at approximately 5.48am GMT, with more people reporting issues at around 8.00am as the work day began.

“We’re currently experiencing technical issues with some calls,” Three said in a statement posted on Twitter. “Please accept our apologies if you’ve been affected by this, our engineers are working hard to fix it. Check back here for updates.”

Here’s the latest from Anthony Cuthbertson.

Three network is down for mobile users across the UK

12:47 , Joe Sommerlad

Good afternoon and welcome to The Independent’s coverage of the internet outages currently hitting some of the UK’s biggest broadband providers.

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