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Caitlyn Jenner said the Beverly Hills Hotel's Polo Lounge turned her away because of her jeans.
On Monday, Jenner shared an Instagram picture of her jeans with a "tiny rip" that she was wearing.
The dress code for the hotel says that patrons should refrain from wearing ripped denim.
Caitlyn Jenner said she's no longer going to go to the Beverly Hills Hotel after decades of being a customer.
On Monday, she called out the celebrity hot spot on Instagram, saying she was turned away from having lunch at the hotel's Polo Lounge because she was wearing jeans that had a rip at the knees.
"Fuck your horrible service for not letting me have lunch with this tiny rip in my jeans," she captioned a photo on her Instagram stories. "Shame on you. Disgusting. I have been a patron for decades. No longer."
On the website for The Dorchester Collection, the group that owns the Beverly Hills Hotel, the dress code states that those attending the Polo Lounge should refrain from wearing "ripped denim." A representative for the hotel told Insider that the dress code policy is "provided to every guest when they make a reservation."
"At the Polo Lounge, we encourage you to dress for the occasion, so we ask that you refrain from wearing casual hats, ripped denim, crop tops, nightwear, swimwear and men's sleeveless shirts. After 4pm, we do not permit shorts, flip-flops (including Birkenstocks) or sportswear (including tracksuits)," the dress code reads, adding that children under the age of 10 are exempt from these rules.
In her Instagram stories, Jenner also shared screenshots of a TMZ story about the incident and circled part of the article specifying that the hotel's dress code says it's encouraged (and seemingly not mandatory) "to dress for the occasion."
Jenner circled another part of the article citing an unnamed source who told TMZ that hotel staff had not enforced its "no photos" policy when Jenner had visited previously, with the outlet reporting that she had taken "many with fans." The hotel's representative declined to comment on this specifically.
This isn't the first time that the Beverly Hills Hotel has been involved in a controversy. The establishment has been criticized for its association with the Sultan of Brunei's government, which owns nine hotels through the Dorchester Group, including the Beverly Hills Hotel, as People magazine reports.
In 2019, celebrities including Elton John and George Clooney publicly asked for people to boycott the property and other establishments owned by Brunei's sultan because the country has a law that would punish homosexuality with being stoned to death, according to the Los Angeles Times.
"Every single time we stay at or take meetings at or dine at any of these nine hotels we are putting money directly into the pockets of men who choose to stone and whip to death their own citizens for being gay or accused of adultery," Clooney wrote in a 2019 Deadline column. "I've learned over years of dealing with murderous regimes that you can't shame them. But you can shame the banks, the financiers, and the institutions that do business with them and choose to look the other way."
A statement from the Dorchester Collection obtained by People says that its values don't reflect the laws of Brunei.
"Dorchester Collection's Code emphasizes equality, respect, and integrity in all areas of our operation, and strongly values people and cultural diversity amongst our guests and employees. Inclusion and diversity remain core beliefs as we do not tolerate any form of discrimination," the statement said.
Representatives for Jenner did not immediately respond to Insider's request for comment.
Read the original article on Insider