How to cancel a DoorDash order and receive a refund

Melanie Weir
·3 min read
DoorDash app
You can cancel your DoorDash order on the desktop site and mobile app. Rafael Henrique/SOPA Images/LightRocket via Getty Images
  • You can cancel a DoorDash order at any time before it's delivered by going to the "Orders" menu.

  • DoorDash will only give full refunds on orders that haven't been confirmed by the restaurant or assigned to a driver.

  • If you try to cancel after the order is confirmed, you'll only be refunded at most the delivery charge and tip.

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DoorDash, an online food delivery service, has been growing steadily for years, to the point that DoorDash is nearly synonymous with food delivery apps.

If you're someone who uses these apps semi-regularly, chances are you'll need to cancel a DoorDash order at some point. Maybe the estimated delivery time is too long, or maybe you realized you forgot you already made dinner plans - regardless of the reason, you can cancel your DoorDash order at any time.

Just note that if you're looking to get a refund, you'll need to cancel quick.

What kind of refund to expect when cancelling your DoorDash order

How long it takes you to cancel your DoorDash order determines your refund.

If you cancel before the restaurant confirms the order or DoorDash assigns a courier, you'll be able to receive a full refund for your purchase - but you should note that the window of time to do this is usually only a few seconds.

If you cancel after the restaurant confirms the order but before a courier is assigned, or vice versa, you'll receive a partial refund. This is because DoorDash may still have to pay the driver for any driving they've already done, or the restaurant for food they've already begun preparing.

If you cancel your order after both of these criteria have been filled, then you won't receive a refund. At that point, it's your choice whether to simply allow the food to be delivered or cancel it anyway.

How to cancel a DoorDash order through the mobile app

  1. Go to the "Orders" tab at the bottom of the screen.

  2. At the top of the Orders menu, find your in-progress order - it should appear at the top of the list - and tap "View Order."

    Cancel DoorDash 1
    Go to the Orders tab, find the order you want to cancel, and tap "View Order." Melanie Weir/Insider
  3. Tap "Help" in the top-right corner of the screen.

    Cancel DoorDash 2
    Tap "Help" to begin the process for canceling your order. Melanie Weir/Insider
  4. This will bring up a Customer Support menu. Select "Can I cancel my order?" from the menu to continue.

    Cancel DoorDash 3
    Tap "Can I cancel my order?" Melanie Weir/Insider
  5. DoorDash will notify you of your refund type - a full, partial, or no refund. If you still want to cancel, tap "Cancel order" to finish.

    Cancel DoorDash 4
    Select “Cancel order” to finish. Melanie Weir/Insider

How to cancel a DoorDash order on desktop

  1. Click the hamburger menu in the upper-left corner of the landing page to open the menu.

    How to cancel DoorDash order   5
    Melanie Weir/Business Insider Melanie Weir/Business Insider
  2. Select "Orders" from the menu.

    Cancel DoorDash 6
    Click "Orders." Melanie Weir/Insider
  3. Select the order you want to cancel.

  4. Click "Cancel Order."

    Cancel DoorDash 7
    Cancel your order. Melanie Weir/Insider
  5. Confirm that you want to cancel. You'll be shown what type of refund you can receive beforehand.

How to add a tip on DoorDash before you order, or adjust it after your food is deliveredDoes DoorDash take cash? Here's what you need to knowHow to delete your DoorDash account when you no longer use the delivery serviceYes, you can use gift cards on DoorDash's delivery app - here's how

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