How ChatGPT is being used today
Yahoo Finance’s Allie Garfinkle joins the Live show to discuss how ChatGPT is being used by businesses.
Video Transcript
BRIAN SOZZI: OpenAI's GPT is already making its way into different areas of the job market. Yahoo Finance tech reporter Allie Garfinkle joins us now to break down how and where it's being used by businesses. Allie.
ALLIE GARFINKLE: Hi, Brian. So a lot of the reasons and ways we've seen ChatGPT go viral have been creative or off kilter in some way, things like write a love sonnet to my rice cooker or tweets that could have been written by Elon Musk. But I think it's also really worth looking at the ways ChatGPT is being used today already in businesses. I want to pull out three. We found more. We found five and more, but I think these are-- there are a couple that are, I think, really worthwhile.
The first is health care, right? Now, this is a scary thought originally, but the applications of this we're primarily seeing right now are predictable and preventable sicknesses. We're talking colds, flus, eczema, things that your mom has the answers to. Importantly, AI chat bots are already being used in health care. So we can think of ChatGPT for now in health care as sort of an enhancement to those.
The next one, real estate. This is one we've talked about a lot already. Agents are essentially using it to describe home listings. Actually, I wanted to pull this one out because it's a perfect example of something ChatGPT is really good at. It's a formulaic writing task. It's exactly the kind of thing that ChatGPT is not only structured to do well. It's structured to do fast.
And that kind of brings us to the last thing, which is customer service, which has some overlaps with PR, marketing. These are tasks where efficiency is important and where there is a lot of repetition. It's incredibly formulaic, for instance, if you're writing FAQs or if you have common problems, how to solve them.
Now, it's important to say for any of these, ChatGPT is not necessarily reliable. Nobody is talking about it as a replacement to humans on the record yet. And it should also say that these answers can be stiff or they can be confidently inaccurate.
I wanted to come up with some examples for you, and this is the punch line, but ChatGPT was too busy to take my call this morning. So unfortunately I don't have examples for you. I was disappointed. I thought we really had something, but they left me with a lovely poem. So I believe that will be up on the screen at some point soon.
BRAD SMITH: OK. All right, so as we're waiting for this poem, I just got to know-- because we're also waiting for this to be monetized by a lot of these companies too. I mean what that real runway looks like for them to be able to not just introduce these skills to the public or this generative AI to the public but how they make money off of it.
ALLIE GARFINKLE: It's a really good question, Brad, because I think the reality is we don't really know, and I think it's going to vary across industries. For instance, also there's the "time is money" argument in the case of the efficiency that something like this would require. I think that's hugely appealing. But I think in the case of health care, in the case of real estate, there's so much we still don't know, and that's sort of where the nervousness I think comes in for a lot of workers, for example.
BRAD SMITH: All right, Yahoo Finance's own Allie Garfinkle joining us here on set. Thanks so much, Allie. We appreciate it.
