ST. CHARLES, IL — The City of St. Charles announced in a news release they are reducing staffing levels in accordance with Gov. J.B. Pritzker's Stay at Home Order to help slow the spread of the coronavirus. This means some non-essential services will be temporarily suspended, however the City remains open and will continue serving the citizens of St. Charles with essential services related to health, safety and welfare, the news release said. More specifically:
Contacting the City of St. Charles:
City buildings are closed to the public. However, residents may still contact the City.
If it’s an emergency:
- The St. Charles Police and Fire departments remain operational 24/7.
- Residents should continue to call 911 in an emergency.
- When calling for emergency medical services, please inform dispatches of all symptoms you are having so they are prepared when arriving at the scene.
- Local Restaurant Feeds Those In Need During Coronavirus Crisis
- Coronavirus: St. Charles Parks And Trails Open, Amenities Close
For non-emergency questions:
Questions about the Coronavirus:
- Call the coronavirus Hotline 1.800.889.3931
- Visit coronavirus.illinois.gov for information updates, FAQs
- Visit the Centers for Disease Control and Prevention website cdc.gov
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Paying your utility bill:
We cannot accept in-person payments at this time. Please use these alternate methods of payment:
- Pay your utility bill online at www.stcharlesil.gov/utility-billing
- Pay by phone: Call toll-free, 24/7 844-443-9794
- Mail it
- Use one of the convenient drop boxes: West side — St. Charles Police Station, 1515 W. Main Street; downtown — City Hall/Municipal Building (2 E. Main St.); North parking lot, next to the USPS mailbox; Southeast side of the building; East side — Foxfield Commons Shopping Center, 2700 block of East Main Street
Lakeshore Recycling Systems will continue regular pick-up of refuse, recycling, and yard waste. But please note:
- Refuse stickers will not be sold at the City at this time. They are available to purchase at local grocery stores.
- Lakeshore Recycling Systems has suspended curbside collection of bulk items (mattresses, furniture, appliances and other large items).
The Spring Hydrant Flushing program has been suspended.
Building & code enforcement permits and inspections:
- No interior inspections are being conducted by City staff at this time. Staff will work with an outside consultant, subject to availability to schedule interior inspections.
- Permits, plans, applications, and associated payments accepted at the Police Station lobby or mailed to City of St Charles Building & Code Enforcement, 2 E. Main St., St. Charles, IL 60174.
- No cash accepted.
- Payments and fees also can be dropped off at the Utility Billing drop box locations.
St. Charles Police Department lobby only open for essential business:
Until further notice the following police programs have been suspended:
- Fingerprinting services
- Child safety seat checks
- Prescription drug disposal
- Building tours
- Ride-Along Program
- Citizen’s Police Academy
- Use of the Community Room
- Issuance of Solicitor Permits - All current Solicitor permits are temporarily suspended.
Public health agencies:
Visit these agencies' websites for more information about coronavirus prevention, symptoms and outbreak trends.