When Graziella Puleo dropped her Goldendoodle, Lola, off at the dog spa, she planned on just a routine grooming session. But when she returned to pick up Lola, Puleo received the shock of a lifetime.
Lola’s eyebrows and tail had been shaved and dyed neon green, and her ears were dyed bright pink. But in addition to the unwanted dye job, Lola was reportedly injured from the visit to the groomer. Her ears were bleeding, and her belly was pink from an infection as a result of the shave, the Palm Beach Post reports.
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“I noticed they’d shaved her eyebrows off and tried to fix the mistake by drawing green eyebrows on her,” Puleo told the newspaper. “She looks like you painted on her and were trying to turn her into a clown.”
The groomer also allegedly hadn’t trimmed Lola’s nails or cleaned her teeth, as Puleo had requested. Immediately, Puleo expressed her frustration.
“I was like, ‘You dyed my dog’s hair?’”
'You dyed my dog's hair?' Woman irate with Lake Worth Beach dog groomer https://t.co/e2Iqc58lYe— The Palm Beach Post (@pbpost) August 17, 2019
According to Puleo, Raquel Adams, the owner of Amore’s Pet Salon Dog Grooming Day Care Boarding Spa, told her, “You said you wanted a buzz cut, so I felt there was something missing.”
When contacted by the Palm Beach Post, Adams said that she “beautified” the dog.
“We beautify the dog,” said Adams. “If we see it’s missing something, we do color, sometimes, the dog.”
However, she now says it was “wrong” to perform the dye job on the pup without asking permission. “We should have offered her first,” Adams told the paper.
Still, Adams seemed to deny negligence regarding the infection, claiming “she’s infected because she’s licking and doesn’t give it a chance to heal.”
Adams returned Puleo’s $150 payment, and offered another complimentary grooming. However, Puleo says she has no plans to return.
“It was definitely a traumatizing experience for my puppy. I hope this grooming service has learned their lesson and no other dog out there has to go through the pain they cause mine,” Puleo wrote on Facebook on Saturday. “So glad it’s over, BUT the hair dye still has yet to come out.”
Yahoo has reached out for comment.
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