A drug dealer gave a one-star review to an Uber Eats rider who took a suspicious package to police. It turned out to be meth in a toothpaste tube.
A drug dealer gave an Uber rider one star after she took a suspicious package to the police.
Jess told the Sydney Morning Herald it was "dodgy" when the customer said the order was toothpaste.
The package turned out to be two grams of crystal methamphetamine hidden in a toothpaste tube.
An Uber rider received a one-star review from a customer who was furious she took a suspicious package to a police station.
It turned out that the rider from Sydney was right to trust her gut because it contained two grams of crystal methamphetamine hidden in a toothpaste tube.
Jess, who asked the Sydney Morning Herald to not publish her last name due to personal-safety concerns, said the way Uber handled the situation disappointed her and that she was even told off for failing to deliver the package.
Jess accepted this delivery via Uber's parcel-delivery arm, Uber Connect. Uber started offering its Connect parcel-delivery service in Australia in 2020.
Jess is a full-time schoolteacher but decided last month to join Uber Eats as a side hustle to cope with the rising cost of living. During her second shift on April 22, she told the Herald that she picked up an order in a plastic bag fastened with a black zip tie from a restaurant.
She immediately thought it looked suspicious, so she asked what the order contained. "Toothpaste," the person suspected of dealing the drugs told her, according to the report.
Jess canceled the "dodgy" 16 Australian dollar order and took the package to a police station. While on her way, the suspected dealer called and verbally abused her, the Herald reported. Jess received a one-star review for the order.
A New South Wales Police representative told the newspaper that officers had found a toothpaste tube containing two grams of meth in the package.
Jess said she tried to call Uber Eats but didn't get a response, so she flagged the incident on an online form.
A week later, the suspected dealer was still on the app, along with the one-star review, while Jess had not been paid for the delivery.
It was only after the Sydney Morning Herald contacted Uber that Jess received an apology and was told "appropriate internal actions have been taken" against the customer. Uber reimbursed her and removed the one-star review.
Jess said she complained on behalf of those who rely on Uber for a living.
"I'm not going to be doing this anymore because I'm so disgusted how they've treated me," she told the outlet.
An Uber representative told Insider: "Any illegal activity while using the Uber app is unacceptable and can result in the immediate loss of access to the Uber app. Our dedicated law enforcement response team, which includes former Australian police officers, is also available to assist police in their investigation into any such matter."
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