Evan Jones: M & T Bank expands outreach

·2 min read

Jan. 14—M&T Bank said it is expanding services it provides to communities with high concentrations of ethnic and racial diversity by designating six bank branches across Central and Southeast Pennsylvania as multicultural banking centers.

It includes the M&T branch at 1 W. Lancaster Ave., Shillington. Other locations include two in York, and single ones in Harrisburg, Bethlehem and Shenandoah, Schuylkill County. M&T also operates four multicultural banking centers in Philadelphia.

M&T said the centers will offer banking and other financial services in customers' preferred languages and employ bankers from the branch's respective neighborhoods who understand the cultural nuances of the individuals and communities they serve.

These branches are among M&T's 110 bank branches in Pennsylvania (excluding Philadelphia) and the 118 multicultural banking centers the bank maintains throughout its Northeast and mid-Atlantic footprint.

"As this demographic shift accelerates throughout Pennsylvania, our multicultural banking initiative will help us meet the changing needs of our local communities," said Nora Habig, M&T's regional president for Central and Western Pennsylvania, in a statement. "With our recent designation of new multicultural banking centers, we are demonstrating our clear intention to be the bank for all communities."

At these multicultural banking centers, customers can access banking services in multiple languages provided by bilingual employees and through M&T's translation assistance platform. The centers will also create local opportunities for businesses, nonprofits and community members to attend networking events, financial literacy classes, collaborate on community projects and more.

To make its digital banking tools easier to navigate for non-English speakers, the bank recently launched a Spanish-language website — available at mtb.com/es — that provides access to financial information and resources, including educational tools and online branch-appointment setting.

Additionally, M&T updated its ATM network to provide services in Chinese and Korean. At over 1,600 ATMs, customers are now able to complete cash transactions in Chinese, Korean, Spanish and English. M&T also offers phone assistance in 240 languages at 1-800-724-2440.

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