Exer Urgent Care Offers Virtual Line For Patients

CULVER CITY, CA — Exer Urgent Care has expanded to 19 locations across Southern California throughout the pandemic, and now the group is offering a virtual line and appointments to eliminate physical lines outside of the clinic.

Exer Urgent Care locations offer an ER alternative staffed by ER doctors that aim to help alleviate long lines at clinics. The Southern California-based group also plans to open new locations in the future.

With the new virtual line, patients can get in line to be seen at an Exer clinic from the comfort of their home, office or anywhere they are comfortable. All they need is a phone, tablet, or computer.

Text messages help alert patients of their place in line and when it’s time to arrive at the clinic. Here are four easy steps Exer patients can expect from the virtual line:

• Join the virtual line by selecting one of the 19 locations from a drop-down menu.

• Move freely and wait wherever you want.

• Get text updates on your place in line.

• Get notified when it’s almost your turn and come to Exer to be seen by an Exer provider.

“Offering a virtual line option for in-person care, allows us to provide our patients with a safer, more convenient experience by eliminating the need to wait in a physical line outside of our Exer Urgent Care locations,” CEO Rob Mahan said in a statement. “We remain committed to innovating and improving the patient experience, and will continue to expand our services to meet the needs of the community, while also working to prevent further overburdening of hospitals amid the COVID-19 surge.”

The virtual line is designed to help keep people safe, Mahan told Patch.

"Offering a virtual line option for in-person care is a much safer way to wait in line during the pandemic, and protects the health of both our patients and staff by eliminating the need to wait in a physical line outside of our Exer Urgent Care locations," he said.

The locations continue to offer COVID-19 testing at different communities in the LA area.

"We continue to see the demand," Mahan said.

The group is not currently administering COVID-19 vaccinations at its clinics.

Exer Urgent Care offers on-site x-ray, IV, laceration and diagnostics. Exer also has an online telehealth platform, VirtualCare by Exer, which allows patients real-time access to a medical provider via video chat.

Each Exer Urgent Care location now offers flu shots and COVID-19 testing with next day results. The patient portal allows patients access to test results as well as discharge and other health information.

Exer locations are open seven days a week from 9 a.m. to 9 p.m., with the last patient registered at 8:30 p.m. Exer accepts most Medicare, PPO and HMO insurance, and offers payment options for those with minimal or no health insurance.

Exer serves the following greater Los Angeles regions; San Fernando Valley, San Gabriel Valley, Santa Clarita, South Bay, Ventura, and the Westside. For a list of the 19 Exer clinic locations and for more information about scheduling a virtual appointment, visit ExerUrgentCare.com/locations/.

With 19 Southern California locations, Exer Urgent Care is staffed with ER doctors who provide premier medical services in a clean, convenient, high-quality and affordable urgent care environment to a growing number of communities throughout Southern California.

Exer has on-site pharmacies, labs, x-rays and helps treat some of the cases often seen in the ER.

VirtualCare by Exer provides patients real-time access to an Exer provider with no appointment necessary via video chat with a smartphone, tablet, or computer. For more information on Exer Urgent Care, visit ExerUrgentCare.com.

Don't miss local and statewide news about coronavirus developments and precautions. Sign up for Patch alerts and daily newsletters.

This article originally appeared on the Culver City Patch