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Fastly Outage Leads To Portion Of Internet Going Down

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Some popular websites are back up and running after the cloud company that services them crashed. KDKA's Royce Jones has more on what happened.

Video Transcript

- Major websites and apps are back online after an outage at a cloud company knocked them offline. Companies like Spotify, HBO, and The New York Times left in the dark. The disruptions lasted for almost an hour, and now we're learning more about exactly what caused that blackout. Royce Jones is here with the details now. Royce?

ROYCE JONES: Well, when users hopped on websites like CNN, The New York Times, and Amazon this morning, their headlines and their shopping carts were gone, and the message "Error 503" was consuming their screens instead. Based on what the company is saying, it doesn't seem like this was a hack, but rather an internal issue.

According to Fastly, that service configuration problem triggered those widespread disruptions, which the company does have backups for, to help get websites back online whenever situations like this happen. And according to the expert that I spoke with today, situations like this really could start happening more often because so many people are using the internet, while so few are working to keep it running.

- Let's be honest, we have an unlimited demand for limited resources and technology community. We are trying to pump in as much technology, resources, and staffing into our communities as we can and try to get people attracted into computer science. But we're still short. You know, it's one of the job markets that is in highest demand, and we want to try to attract as many people into the market as we can.

ROYCE JONES: By the way, companies like Fastly are so-called "content delivery networks," which are basically the delivery people of the internet. Instead of the websites we access using their servers to distribute the content we're trying to access, they use these companies to speed up the process. Live in Studio B tonight, I'm Royce Jones, KDKA News.