Florida-based marketing company banned from sending junk mail to Pennsylvanians, AG says

Taylor Spirito
·2 min read
1

A Florida-based marketing company has been banned from sending junk mail to Pennsylvanians as part of a settlement.

According to Attorney General Michelle Henry, RMC Direct Mail Services, LLC included a variety of false representations to frighten, pressure, and mislead recipients into responding. Some language on the mail included “Final Notice” and “Signature Required.”

Some mailers appeared to be checks, while others appeared to be from the Internal Revenue Service, the attorney general’s office said. All were deemed to be “junk mail” advertisements.

The investigation revealed that the company sent advertisements that allegedly confused and misled consumers by:

  • Creating a false sense of urgency that required an immediate response by using language such as “Final Notice,” Respond by,” “Time Sensitive,” “Immediate Response”;

  • Stating “Signature Required” when no signature was required;

  • Stating they contained “personal and confidential” information when they did not contain such information;

  • Stating or implying that if a consumer did not take certain affirmative action, their financial liability would increase, when this was not accurate;

  • Stating or implying, falsely, that there was an affiliation or association between the sender of the advertisement and the consumer’s mortgage lender or vehicle manufacturer;

  • Stating or implying that a consumer’s warranty was expiring or about to expire, regardless of whether or not the consumer ever had a warranty to begin with;

  • Containing a barcode that had no meaning;

  • Including a “registration fee voucher” that had all the hallmarks of a check, but was not a check;

  • Appearing to be sent by the IRS or a government institution, when it was in fact an advertisement unrelated to any government institution.

As part of a settlement, RMC Direct Mail Services is banned from creating or disseminating advertisements of any kind to Pennsylvanians. The company is also required to pay the commonwealth’s investigative costs and penalties.

“This marketing company has sent its last piece of junk mail to Pennsylvanians,” said Attorney General Henry. “Junk mail typically can cause inconvenience and annoyance, but this company went beyond, startling recipients with urgent messaging and false representations.”

If you receive a misleading mailer and wish to file a claim or complaint with the Bureau of Consumer Protection, you can do so online, by email at scams@attorneygeneral.gov or by phone at 1-800-441-2555.

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