Ford Explorer Recalled for Suspension Problem

Ford Explorer Recalled for Suspension Problem

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Consumer Reports has no financial relationship with advertisers on this site.

Ford is recalling 1.2 million Explorer SUVs because a piece in the rear suspension may fail. If it does, drivers may lose some steering control, risking a crash.

Explorers most likely to experience this problem are those that frequently travel over rough ground, the automaker says.

Ford reports that one customer who experienced the problem drove into a curb. The company says it is not aware of any injuries related to this issue.

The Details

Vehicles recalled: 2011-17 Ford Explorer built at the Chicago assembly plant from May 17, 2010, to Jan. 25, 2017.

The problem: A link in the rear suspension may crack from heavy use. If the piece fails, drivers could lose some steering control. 

The fix: Dealerships will remove the left and right rear suspension links, replace them with new parts, and align the rear suspension, all at no charge to owners. 

How to contact the manufacturer: Owners may call Ford customer service at 866-436-7332. The Ford reference number for this recall is 19S17. 

NHTSA’s campaign number: There is no NHTSA campaign number yet. 

Check to see whether your vehicle has an open recall: NHTSA’s website will tell you whether your vehicle has any open recalls that need to be addressed.

If you plug your car’s 17-digit vehicle identification number (VIN) into NHTSA’s website and a recall doesn’t appear, it means your vehicle doesn’t currently have any recalls. Because automakers issue recalls often, and for many older vehicles, we recommend checking back regularly. 



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