Having AT&T, Verizon issues in Ohio today? Reports indicate nationwide service outage

Haadiza Ogwude, Cincinnati Enquirer
Updated ·3 min read
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AT&T, T-Mobile, Verizon, and other network users reported a cellular outage in the United States Thursday morning, according to Downdetector.com, an outage tracking website.
AT&T, T-Mobile, Verizon, and other network users reported a cellular outage in the United States Thursday morning, according to Downdetector.com, an outage tracking website.

Update, 12:37 p.m.: AT&T said three-quarters of its network has been restored. Outage reports are beginning to dwindle across the country with 24,979 problem reports for AT&T, 5,527 for Cricket Wireless, 1,609 for Verizon and 1,115 for T-Mobile.

Have you noticed a disturbance in your cellular service on Thursday morning? You're not alone.

AT&T, T-Mobile, Verizon, and other network users reported a cellular outage in the United States on Thursday morning, according to Downdetector.com, an outage tracking website.

Here's what we know.

When will AT&T outage be fixed?

The reason for the service disruption remains unknown, and it is unclear when it will be restored.

NBC reports, however, that AT&T acknowledged the issue in a statement Thursday morning.

"Some of our customers are experiencing wireless service interruptions this morning,” a statement from AT&T and Cricket said, per the Associated Press. “We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored."

AT&T owns Cricket Wireless.

AT&T has also been responding to customer service issue reports on X.

AT&T said most of its network was back online by noon Thursday.

“Our network teams took immediate action and so far three-quarters of our network has been restored,” the company said. “We are working as quickly as possible to restore service to remaining customers.”

The company did not indicate when its system would be fully restored.

Is AT&T down?

There were 24,979 problem reports for AT&T as of 12:18 p.m.

The cities with the most reported AT&T outages include:

  • Los Angeles

  • Dallas

  • Indianapolis

  • Houston

  • San Antonio

  • Louisville

  • Chicago

  • Atlanta

  • Miami

Reports at 12:18 p.m. stated that 51% of users were experiencing mobile phone issues, 41% had no signal and 9% had mobile internet problems.

Is Verizon down?

Verizon had 1,609 outage reports as of 12:18 p.m. ET.

“Verizon’s network is operating normally. Some customers experienced issues this morning when calling or texting with customers served by another carrier. We are continuing to monitor the situation,” Verizon said in a statement, according to the Associated Press.

The cities with the most reported Verizon outages include:

  • Chicago

  • Brooklyn

  • Dallas

  • New York City

  • Philadelphia

  • Atlanta

  • Los Angeles

  • Houston

  • Indianapolis

Reports stated at 12:18 p.m. that 66% of users were experiencing mobile phone issues, 22% had no signal and 12% had 5G home internet problems.

Is T-Mobile down?

T-Mobile had 1,115 outage reports as of 12:16 p.m.

“Our network is operating normally. Down Detector is likely reflecting challenges our customers were having attempting to connect to users on other networks,” T-Mobile said in a statement, according to the Associated Press.

The cities with the most reported T-Mobile outages include:

  • Los Angeles

  • San Antonio

  • Seattle

  • Houston

  • Dallas

  • Philadelphia

  • Chicago

  • New York City

  • Miami

Reports stated at 12:17 p.m. that 50% of users had no signal, 27% had mobile internet problems and 23% were experiencing home internet issues.

Is Cricket Wireless down?

Cricket Wireless had 5,527 outage reports, as of 12:17 p.m. Reports at 12:17 p.m. stated that 65% of users had no signal, 20% had mobile phone issues and 145% were experiencing a total blackout.

"Some of our customers are experiencing wireless service interruptions this morning,” a statement from AT&T and Cricket said, per the Associated Press. “We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored."

AT&T owns Cricket Wireless.

What does SOS mean on iPhone?

When iPhones lose connection to their cellular network, devices may display notifications that usually say "No Service" or "Searching," but your phone may also say "SOS" or "SOS only. SOS mode allows you to call emergency services during an outage and add emergency contacts in your settings. Adding an emergency contact will alert them to your location with a text message after an emergency call ends, according to the Pensacola News Journal.

This is a developing story. Check back later for updates.

This article originally appeared on Cincinnati Enquirer: AT&T outage numbers starting to dwindle. What to know