Health department introduces patient portal
Jun. 15—LENOIR — The Caldwell County Health Department now has a patient portal, giving patients online access to their records.
"The new portal gives our patients a way to check their records or request appointments any time day or night," said Caldwell County Public Health Director Anna Martin. "They are no longer limited to calling us during office hours."
Using the portal, patients will be able to see all provider notes from previous visits, lab results (except HIV), and past and pending appointments. The patient will be able to request an appointment or a call back from staff. In the future, patients will also be able to make online payments.
Families have the option of creating a family account, which includes all minor children on parent's portal. However, due to confidentiality laws, at age 13, patients will have to obtain their own portal and be removed from the family account.
To create an account, patients must come in and sign the Patient Portal Consent. Once completed, the patient will receive an email inviting them to sign up for the portal. After all forms have been submitted, the Patient Portal is live for that patient.
Patients can also access the portal on their phone or tablet through the Caldwell County Health Department Mobile App. The app is available for free in the App Store and Google Play. Search "Caldwell County Health, NC" to download the app.
