Hilary Duff said on Tuesday that Colourpop never sent her its "Lizzie McGuire" makeup line.
Other influencers and celebrities were previously gifted the collection from the brand.
Fans are now demanding answers from Colourpop regarding the situation.
The collection brought Disney Channel fans back to the early 2000s via plumping lip glosses, colorful eye shadows, bright blush, and more - all of which came in tie-dye packaging adorned with pictures of cartoon Lizzie.
But while influencers and celebrities showed off their press packages on Instagram at the time, "Lizzie McGuire" star Hilary Duff was noticeably absent from the conversation.
According to an Instagram story from the actress on Tuesday, she said that's because Colourpop never sent her the makeup.
The conversation started when "Game of Thrones" star Sophie Turner shared a photo of the Colourpop So Juicy plumping lip glosses from the "Lizzie McGuire" line on Monday. She also tagged Duff in her post.
The following day, Duff responded to Turner's photo with a video. She tagged Turner and Colourpop in the clip, and added a Lizzie gif.
"So Sophie Turner just tagged me in her Colourpop lip gloss 'Lizzie McGuire' post, and I'm just kind of scratching my head, literally," Duff said. "Why didn't they send me any? Curious. Definitely curious."
In 2019, Disney Plus announced that it'd be rebooting "Lizzie McGuire" with many of its original cast members, including Duff. But only months into filming, the series was halted after the show's creator Terri Minksy exited due to creative disagreements.
Duff was vocal about wanting the show to be authentic to the character of Lizzie, and she documented some of her journey trying to come to an agreement with Disney on Instagram. But by December 2020, the actress revealed that the series had been officially canceled.
Now, "Lizzie McGuire" fans are clearly upset by Duff's more recent news. On Colourpop's latest Instagram post, which promotes its upcoming Barbie-themed makeup line, numerous Instagram users asked why Duff wasn't gifted any "Lizzie McGuire" makeup.
"I am just here because y'all need to fix ur mess of not sending the literal Lizzie McGuire, Hilary Duff, the Lizzie Mcguire makeup???????," one person wrote. "Who didn't think of that???? Y'all goofed."
"How y'all gonna make a Lizzie McGuire collection and not send THE Lizzie McGuire any of the items?" another person asked.
Colourpop has not publicly commented on the situation, and the brand did not immediately respond to Insider's request for comment.
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