Hisense French-Door Refrigerators Are Recalled Due to a Potential Safety Hazard
The door hinges can break and cause the doors to fall on you when opened
By Daniel Wroclawski
Hisense has issued a recall for over 55,000 French-door refrigerators sold in the U.S. and Canada. The hinges on the French doors of the fresh-food compartment can break, causing the doors to fall off when opened and creating an injury risk.
The Consumer Product Safety Commission recall notice states there have been 139 reported incidents with five injuries, including foot bruises and lacerations. The recall covers one model—the Hisense HRF266N6CSE French-door refrigerator—with serial numbers ranging from C2020050100001 to C2020123109000.
You can check to see if your refrigerator is included in the recall by entering the serial number into this page on the Hisense website. A recall has also been issued in Canada for 78 units sold there, though no incidents or injuries had been reported as of May 24, 2022.
The Hisense HRF266N6CSE is in our refrigerator ratings. Our test engineers didn’t experience this problem while the refrigerator was under evaluation in the lab.
If you own a unit within the specified serial code range and the refrigerator doors don’t open and close properly, you should stop using the refrigerator immediately and contact Hisense. The company will replace the door hinges free of charge.
Details of the Hisense French-Door Refrigerator Recall
The recall: It includes Hisense HRF266N6CSE French-door refrigerators with a serial number ranging from C2020050100001 to C2020123109000. You can check if your refrigerator is involved by entering the serial number into the Hisense website. For more information on finding the model and serial numbers, see the CPSC recall notice.
The risk: The hinges for the French doors can break, causing the doors to fall off when opened and creating an injury risk.
Incidents/injuries: There have been 139 reported incidents with five injuries, including foot bruises and lacerations.
How many: About 55,200 units in the U.S. and 78 units in Canada.
Where and when sold: The refrigerators were sold nationwide at Lowe’s and online at Lowe’s.com between August 2020 and February 2022 for about $1,500.
The remedy: If you own one of these units and the refrigerator doors don’t open and close properly, stop using it immediately and contact Hisense to schedule an in-home service visit. The company will replace the door hinges free of charge.
Contact information: You can call Hisense at 888-497-1189 from 9 a.m. to 9 p.m. ET Monday through Friday, and 9 a.m. to 6 p.m. ET Saturday and Sunday; send an email to recall.usa@hisense.com; or go to the company’s recall information page.
Report a hazardous product: Call the CPSC hotline at 800-638-2772 or go to SaferProducts.gov.
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