Hotel staff pointed police to suspect in Shanquella Robinson case, new records show

Newly obtained information reveals the six people traveling with Shanquella Robinson “fled” Mexico after her death and she was seen at dinner the night before acting “strange.”

Robinson, 25, from Charlotte, died Oct. 29 in Cabo, Mexico under suspicious circumstances while on vacation.

An autopsy report from the Directorate of Forensic Services classifies Robinson’s death as violent.

A combination of documents revealing a medical examiner’s findings, interviews with hotel staff, and law enforcement reports were released to The Charlotte Observer and other media on Tuesday, along with a letter sent to President Joe Biden calling for an arrest.

The documents include interview transcripts between investigators and both the manager and the concierge at the vacation villa.

Lawyers for Robinson’s family, Sue-Ann Robinson and Benjamin Crump, say the arrest warrant issued for Daejhanae Jackson mentions femicide.

In the 18-page information packet sent March 13 to top U.S. government officials, Crump and Sue-Ann Robinson write: “As a result of the investigation a warrant was issued for (Daejhanae) Jackson by Mexican law enforcement, one of the six travel mates who fled to the United States after Shanquella was pronounced dead. Ms. Jackson was identified as the perpetrator of femicide against Shanquella Robinson, a homicide based on gender.”

Here’s a look at what’s contained in the letter and law enforcement records.

Concierge recalls meeting Shanquella Robinson

A concierge working at Cabo Villas told an investigator with the Specialized Unit for the Investigation of Miscellaneous Crimes that Jackson was the main guest handling the trip arrangements.

The interview took place Nov. 17 at 8:45 a.m.

The concierge said the first night the group arrived, he noticed something was off. He said Robinson was the last person to join the group for dinner and that “she seemed not to fit in with the others.”

The concierge said he greeted her but she did not smile or say anything to him. “She was indifferent, nothing to do with the atmosphere of celebration. She was out of place at the party,” he told the investigator, according to an English translation of prosecutor documents.

Daejhanae Jackson texted for doctor

The next day, Oct. 29, around 1:50 p.m., the concierge told investigators, Jackson texted him and asked if he was available, and where the nearest medical service was.

“I think my friend has alcohol poisoning and needs emergency service and someone to translate or speak Spanish for us,” Jackson told him.

The concierge offered to send a doctor who spoke English and who could determine if Robinson needed to go to the hospital. Jackson agreed to this and asked that the doctor be sent “as soon as possible.”

Around 2 p.m., he said, he called the doctor on call for the villa.

As the Observer previously reported, the doctor tried giving Robinson an IV. It is unclear what was in the IV bag and about an hour after the doctor arrived Robinson began having “convulsions.” She was later declared dead by what the doctor referred to as cardiac arrest.

Shanquella Robinson’s death

Previous police reports obtained by the Observer state that Wenter Donovan, one of the travelers, called 911 and asked for an ambulance around 4:20 p.m.

According to the police report excerpt, Robinson died sometime between 5 p.m. and 6 p.m., hours after Jackson first texted the concierge for help.

Later, the concierge told investigators, Jackson had texted him that Robinson would be taken to a hospital saying

Robinson was not in serious condition but required an IV and was “practically unconscious.” The group, the concierge says he was told, was discussing whether or not they had insurance that could pay for the hospital visit.

Later, an administrator of the villa contacted the concierge to ask if he requested an ambulance because security was notified to let one in. It’s not clear from the interview transcript how much time had passed. After this, he received another call saying Robinson had died and he needed to get to the villa as soon as possible.

It’s not clear from the information in the police report or transcript exactly what time an ambulance arrived from the 911 call.

Cabo, Mexico police investigation

When the concierge arrived he noticed one of the guests was speaking with police, and after entering the house he said the guests were sitting calmly around the bar and dinner table in the main room. He sought out Jackson to offer his condolences, he told investigators.

Jackson told the concierge they informed Robinson’s mother about her death and that it was “so fast” to “lose her in an instant for having had too much alcohol.”

Then he asked if he could hug Jackson.

“She gave me a very indifferent hug, very cold. I saw a very sad guest, a skinny girl, and I saw that she was in pain,” the concierge told the investigator. “I left that area and stayed outside the main entrance to give them space to mourn and grieve.

“Minutes later, I heard laughter,” the concierge recalled in the interview.

Hours later, Jackson texted the concierge about dinner and he arranged a ride for the group to San Jose. But he found out later the group went to the airport.

The next day, a maid told the concierge that the villa was empty and asked if the guests checked out. Surprised, the concierge said they had not and he texted Jackson.

Jackson didn’t respond until the next day, Oct. 31, when she told him they had already left for the U.S. and asked if she needed to sign anything for check out.

Later, when news broke of Robinson’s death and a video was released of Jackson attacking her, the concierge said he “realized that practically (Jackson) had manipulated” him in an effort to “leave the country as soon as possible.”

Hotel staff: Daejhanae Jackson in video

The administrator of the villas told investigators in a separate interview that he served as the translator for the group when police arrived after Robinson’s death.

The interview took place Nov. 19 at 2 p.m., the prosecutor’s office records show.

He said he had seen the viral video circulating on social media of Robinson being beaten by another woman. He confirmed that this took place at the villa and said the other woman in the video was Jackson, who he had met.

The concierge also confirmed in his interview that he believed the video he’d seen showed Jackson hitting Robinson.

The footage shows a naked woman, barely verbal, being hit and punched in the face multiple times by another woman until she falls to the ground. A person not seen in the video is heard saying “Quella, can you at least fight back?”

Due to the location of the suns rays in the video, the administrator said it was between 7:00 and 8:30 a.m. in room 3 which was registered to Wenter Donovan, according to the concierge’s interview.

Autopsy classifies death as ‘violent’

Among the documents included with the letter was an English copy of the medical examiner’s report by Dr. Rene Adalberto Galvaan Oseguraon. This classifies Robinson’s death as “violent” and lists her cause of death as a broken neck.

There is no mention of alcohol in the medical examiner’s report.

A death certificate issued later said Robinson died of “severe spinal cord injury and atlas luxation” and a police report taken from the villa says she died of cardiac arrest.

The medical examiner’s report states there were friction burns along Robinson’s left ankle, contusions on her head, and other injuries consistent with resuscitation efforts such as CPR and a defibrillator.