IDES Kept Offices Closed While Many Struggled To Get Their Unemployment Benefits: What Really Happened

IDES’ offices have been closed to the public since the pandemic began. The closures came as thousands struggled to navigate a system that was understaffed, ill-equipped to deal with the scope of the problem and fraught with technical issues that prevented some from getting their benefits in a timely manner, or at all. CBS 2's Tara Molina reports.

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