Jeep Cherokee Recalled for Transmission Issue

Patrick Olsen

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Consumer Reports has no financial relationship with advertisers on this site.

Jeep is recalling 81,165 of its 2014 Cherokee SUVs because a software problem can lead the transmission to unexpectedly shift into Neutral, reducing power. That could lead to an accident, according to the National Highway Traffic Safety Administration.

The issue affects only 2014 Cherokees with a 3.2-liter V6 engine. Fiat Chrysler Automobiles, the parent company of Jeep, says it is not aware of any crashes or injuries related to this problem. 

The Details

Vehicles involved: 81,165 of the 2014 Jeep Cherokee SUVs built from Feb. 27, 2013, through July 11, 2014.

The problem: Because of a software problem, the transmission can unexpectedly shift into Neutral, resulting in a loss of power and raising the risk of an accident, NHTSA says.

The fix: Dealers will update the transmission software at no charge to owners.

How to contact the manufacturer: Owners may contact FCA customer service at 800-853-1403. The recall is expected to begin Aug. 2, 2019. FCA’s number for this recall is V69.

NHTSA campaign number: 19V447.

Check to see whether your vehicle has an open recall: NHTSA’s website will tell you whether your vehicle has any open recalls that need to be addressed.

If you plug your car’s 17-digit vehicle identification number (VIN) into NHTSA’s website and a recall doesn’t appear, it means your vehicle doesn’t currently have any open recalls. Because automakers issue recalls often, and for many older vehicles, we recommend checking back regularly to see whether your vehicle has had a recall issued.

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