JOB ALERT: Samuel, Son & Co. in Longview needs a Customer Sales and Orders member
Samuel, Son & Co.
Longview, TX
Customer Sales and Orders
BENEFITS THAT WE OFFER:
Competitive wages.
Company-paid health and dental benefits.
Paid vacation and an annual bonus.
401k Plan with company match.
Opportunity for career stability and growth.
Tuition reimbursement program.
Flexibility with start and end times (depending on circumstances and position).
On-the-job training.
RESPONSIBILITIES:
Answer incoming phone calls and emails from customers and sales team members.
Input sales orders, demo tool orders,sample / trial orders, equipment on loan orders, billing orders for the sales team and others as necessary making sure accurate pricing is used. Determine shipping locations and communicate with warehouses to ensure orders are shipped as necessary.
Pull daily open order report, analyze it, and take corrective action where necessary.Research billing disputes & short pays, take corrective action (credit, debit,etc), and notify credit manager of resolution. Process credit & debit notes and submit inventory adjustment forms when applicable. Update and maintain customer accounts and notes. Process Return Material Authorizations. Maintain RMA and Credit spreadsheets for tracking purposes. Input invoices into customer portals for payment. Run weekly and monthly budget reports for all sales reps. Run Monthly reports for the Commercial Development managers. Communicate with other internal departments for information sharing and problem resolution. Backup other customer service positions. Complete all required trainings. Contribute in a team environment. Follow all appropriate health and safety precautions.
REQUIREMENTS:
Self-motivated. Proficient in Excel. Excellent time management skills. Knowledge of Packaging industry a plus
Excellent organizational skills. Exceptional communication skills. Customer service oriented. Must be a team player
College Degree preferred. Minimum 3 years of customer service experience in manufacturing industry. Knowledge of Microsoft Office and Microsoft Dynamics 365 a plus.
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