Logansport Utilities launching self-serve kiosk for paying utility bills
Feb. 29—Logansport Utilities announced it will install a 24-hour self-serve kiosk in the north entrance doorway of the city building, 601 E. Broadway.
The self-serve kiosk, similarly designed like a bank ATM will be an additional tool for customers and will offer quick transactions, easy bill lookup and access, reuse of a single check for e-check payments and instructions available in English, Spanish, Burmese and Haitian Creole.
Customers using the self-serve kiosk will need to know their account number to initiate the payment or scan the bar code located on their bill. That information is found on the right corner of the utility bill. The self-serve kiosk will take paper cash, paper check or e-check for free. Checks need to be payable to Logansport Utilities. Debit and credit card users can also pay at the self-serve kiosk, with a third-party bank fee to be added to the amount due.
Payments made at the self-serve kiosk will immediately be posted to the customer's account.
For those paying with cash, only paper cash bills will be accepted and the kiosk will not give back change. Instead, any overpayment will be credited to the user's account and applied to their next bill.
The self-serve kiosk is expected to arrive in the spring of 2024 and installation will take place in the wall of the north entrance doorways. Customers are expected to be able to have full access the self-serve kiosk before summer 2024. Once installed, the customer service team members will be available to assist and answer questions Monday through Friday from 8:30 a.m. to 4 p.m.
