McDonald's employee reveals how drive-thru orders really work

A McDonald’s employee revealed how the fast-food chain runs its drive-thru in a behind-the-scenes TikTok. Katie Clarke generated over 5 million views on her video, revealing an average day working at a McDonald’s drive-thru. Clarke says a common question she gets is how the people working the drive-thru know which car ordered what. That’s the big secret: A camera takes a photo, which gets paired with your meal. But the TikTok also revealed something else several McDonald’s customers seemed to complain about. "The reason we mess it up is because only the people taking orders and receiving payments … see the pictures,” someone pointed out