MedAxiom is a company that helps take care of the business affairs for the businesses that take care of patients in need of cardiovascular patients.

MedAxiom, a company run by the American College of Cardiology, helps organizations at every level with the business aspects that surround elite cardiovascular organizations and businesses. The company based in Neptune Beach is not the source for science and education and quality for clinical practice, that’s what the parent organization, the American College of Cardiology does. MedAxiom improves the organizations and clinics by optimizing the financial and business management infrastructure such as access to care.

MedAxiom cultivates and develops teams within the cardiology businesses with all aspects such as physicians, nurses, advanced practice providers, pharmacists and check-in personnel to enhance access for patients. It handles the business organization structure, the business side of cardiology clinics and hospitals. It’s the things that patients may not even be aware exist.

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“We facilitate the operations as folks check into a practice. We facilitate the [business] flow through an office. We facilitate the coding and billing and back-office structure and efficiency for the practice,” said Jerry Blackwell, president and CEO of MedAxiom and a practicing cardiologist himself. “… Our Goal is to make it so the experience for the patient is the best it can be.”

Outpatient and inpatient clinics along with hospitals account for MedAxiom clients and there about 475 health care organizations and practices in 48 states that contract with the company. That accounts for about 16,000 workers who tap into MedAxiom services. Blackwell said that includes huge medical organizations such as Johns Hopkins Medicine to small clinics with about 10 employees.

The majority of the MedAxiom staff live in Duval County, but several have expanded to remote connections, such as Blackwell himself who lives Kingsport, Tenn., though he is routinely in Neptune Beach overseeing the operations of the company headquarters.

Blackwell said the company is totally devoted to service, as health-care business should be. He said while that is a natural for serving patients, it also includes the company’s employees.

“Our organization has an absolute, uncompromising commitment to servant leadership. We have a leadership structure that, throughout the organization, the message is, ‘How can we serve?’ It’s a reflection of who we are,” said Blackwell. “As a result, we create the culture around that. That is not hyperbole.”

Blackwell added MedAxiom does not have a traditional hierarchical, top-down organizational structure. Rather, there is clear inter-departmental communication between teams of employees and empowering those workers who are closest to the patients.

Kim Kaylor, MedAxiom senior vice president of marketing and communication, said the company structure is designed to give each employee leeway to make informed decisions.

“In the organization, everybody is really empowered to make decisions, to be leaders at every level of the organization. We’re a very nimble company even as we get bigger and bigger. We don’t get stuck in all that hierarchy where we don’t get things done. It’s a very rewarding culture,” Kaylor said.

It’s often the employees who propose the innovation and change, Kaylor said. The entire company values that element.

Kaylor said MedAxiom still believes in the old-fashioned virtue that the workplace is still family. And with that comes notable incentives for their employees.

“We do act as a professional family. We do have very generous benefits,” Kaylor said. “I came from the American College of Cardiology, which is our parent organization… time off, sick time, maternity leave, we really do believe investing in our employees.

“We also very much take the approach where we treat each other with respect. When people need time off or people have an illness or something like that, we all rally around them,” Kaylor said.

Blackwell said the key to MedAxiom’s employee success is that they all consider themselves owners of the business, not just employees.

Blackwell declined to release annual revenues MedAxiom generates. But he said the company has already experienced exponential growth and he doesn’t see a slowdown.

“We’ve almost doubled our growth over the last three and a half years… almost 100% growth in staff in that time,” he said.

This article originally appeared on Florida Times-Union: MedAxiom rated as one of the best places to work in Jacksonville