Mortgage lender Mr. Cooper discloses cybersecurity breach and blocks access to systems
The country's third-largest mortgage servicer disclosed it was the target of a cyber attack, leaving millions of customers unable to make payments or process mortgage transactions.
On Nov. 2, Mr. Cooper, formerly known as Nationstar, announced it experienced a cyber security breach on Oct. 31, prompting the lender to take immediate action and block access to their systems to protect customer data. As part of these security measures, the company temporarily disabled customer access to its online payment portal. While Mr. Cooper hasn't officially confirmed if this incident was a ransom attack, they stated their systems are locked down and they're working to resolve the issue.
How are Mr. Cooper customers impacted?
Based in Dallas, Texas, Mr. Cooper is the third largest mortgage servicer in the country, serving approximately 4.3 million customers. The company is investigating the event to determine if any data was compromised. If customers are impacted, they will be notified and provided with identity protection services.
During this lockout period, Mr. Cooper assured customers they will not incur any fees, penalties, or negative credit reporting associated with late payments. The company has set up a FAQ webpage to inform customers of any potential effects resulting from the incident.
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This article originally appeared on Delaware News Journal: Mr. Cooper discloses cyber security breach and customer impact
