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In CR’s coffee maker lab, our test engineers conduct exhaustive tests on drip and single-serve machines—evaluating brew performance, carafe handling, brew time, and taste—to help you choose the best coffee maker for your kitchen.
But if you have a daily coffee habit, it’s important that your machine works reliably morning after morning—and that the experience, from brewing to sipping a finished cup, is a satisfying one. That’s why we now factor even more data into our coffee maker ratings.
“As we do with many other appliances, such as refrigerators, vacuum cleaners, and washing machines, we incorporate brand-level reliability and satisfaction data from our annual surveys into each coffee maker’s Overall Score,” says Simon Slater, associate director of Consumer Reports’ Survey Research group.
That data takes the form of additional predicted reliability and owner satisfaction ratings shown right alongside our lab test ratings. As a result, brands that receive Fair or Poor ratings for reliability cannot earn CR recommendations for their models. (Find out which brands make the most reliable appliances.)
Our latest survey provided feedback on more than 130,000 coffee makers purchased by CR members between 2009 and 2019.
Below, we break down the best and worst brands for each coffee maker type—drip and single-serve/pod—in terms of reliability and owner satisfaction. Our survey results cover about 30 brands, including Breville, Cuisinart, Hamilton Beach, Keurig, Mr. Coffee, Nespresso, Technivorm, and many others.
Drip Coffee Makers
Drip machines, especially more affordable plastic models, can sometimes feel cheap and disposable. But according to their track records in the homes of our members, as a category drip machines are quite reliable. Just about every major brand, with two exceptions, receives a moderate to highly favorable rating for predicted reliability.
That’s good news, considering past surveys have shown that most CR members expect their drip machines to last seven years. On the other hand, only a handful of brands receive a rating higher than Good for owner satisfaction.
Bonavita, Technivorm, and Zojirushi are the only drip brands to receive top ratings for both predicted reliability and owner satisfaction. Eleven brands fall below those three but still rate very well for predicted reliability. Those brands are Bella, Brim, Calphalon, Cuisinart, Crux, Farberware, Kenmore, Mr. Coffee, Oster, Proctor-Silex, and Tru. One of those brands, Cuisinart, also rates highly for owner satisfaction.
At the other end of the spectrum, Breville and DeLonghi receive the lowest ratings for reliability, each rating Poor. The rest of the brands in our survey results receive middle-of-the-road ratings for predicted reliability, including established players like Black+Decker, Bunn, Hamilton Beach, KitchenAid, and Krups.
As for owner satisfaction, four more brands rate exceptionally well. They are Behmor, Bunn, Ninja, and Oxo.
Here's a terrific drip coffee maker from Bonavita, which rates Excellent for predicted reliability and owner satisfaction:
Single-Serve Pod Coffee Makers
The brand Keurig is synonymous with pod coffee makers in the U.S., so it’s no surprise that, according to our 2018 survey, the brand constitutes 80 percent of the single-serve coffee makers purchased by CR members in recent years. The next most-popular brands among CR members are Nespresso and Cuisinart, with just 6 percent and 5 percent of the share, respectively. Our survey data seems to corroborate Keurig’s popularity, because its machines rate Excellent for owner satisfaction.
Though pod machines are popular, they aren't the best brewers. In our tests, none receive higher than a Good rating for taste. Then there are the pods themselves. Billions of them have ended up in landfills. But you can recycle some pods. In fact, Keurig claims all of its pods will be recyclable by the end of the year.
Keurig brewers have many satisfied owners, but they aren’t as reliable as you might think. They receive only a middling Good rating for predicted reliability. Coincidentally, pod machines made by rival Cuisinart receive identical ratings for satisfaction and reliability. The reliability of both brands improved though. In last year's survey, they each received Fair ratings.
The most reliable brand of pod coffee maker? Nespresso, which also rates highly for owner satisfaction. Two more brands, Bella and Mixpresso, rate Very Good for predicted reliability. Mixpresso and three other brands—Bunn, Cuisinart, and Keurig—also rate highly for owner satisfaction.
Our survey data gives four brands Fair ratings for reliability: Black+Decker, Bunn, Hamilton Beach, and Proctor-Silex. But only Black+Decker also receives a disappointing rating for owner satisfaction.
The nine remaining brands in our results receive middling reliability ratings: Bosch, Cuisinart, DeLonghi, Farberware, Keurig, KitchenAid, Mr. Coffee, Starbucks, and Tru. All of them, except Bosch and Starbucks, receive satisfaction ratings of Good or higher. Bosch receives a Fair rating for satisfaction, and Starbucks receives a Poor rating.
Past survey data showed that CR members expect their single-serve pod machines to last six years, on average. Given that 12 of the 16 pod machine brands in our survey rate Good or better for reliability, you don't have to be too picky about the brand of machine you choose.
Here is a superb single-serve coffee maker from Nespresso, which rates Excellent for both predicted reliability and owner satisfaction:
To see detailed reliability and satisfaction ratings, check our full coffee maker ratings.
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