National Grid offering financial assistant webinars

Lockport Union-Sun & Journal, N.Y.
·1 min read

Mar. 21—More than a year after the COVID-19 pandemic emerged, many are still facing difficult and stressful times, including those who, for the first time, are struggling to pay their energy bills. To help these customers, National Grid is offering free "Solutions to Help with Your Energy Bill" webinars to raise awareness of financial assistance programs that are available to income-eligible customers.

Even if they have never qualified before, customers may now be eligible for this financial assistance.

Webinars are scheduled for Wednesday, March 24.

"Our webinars offer income-eligible and vulnerable customers a comprehensive look into our programs and services at a time when these offerings are needed most," said Sherry Higgins, National Grid's manager of consumer advocacy.

Higgins and her team are dedicated to identifying assistance solutions that will help eligible customers manage their energy bills.

"We want our customers to find solutions to the challenges they may be facing. These free webinars highlight the many assistance programs available and provide a clear way to support our customers during these tough times," she said.

The webinars, which are hosted by members of National Grid's Consumer Advocacy team, cover a variety of topics, including: discount rates, payment arrangements, billing options, the Budget Billing Plan, forgiveness programs, ways to pay, energy efficiency and fuel assistance grants.

The free webinars are being offered on Wednesday, March 24 in English at 1:30 p.m. and in Spanish at 4:30 p.m. Space is limited and participants must register to attend. Registration links are included below. Customers can also learn about additional bill assistance programs, by visiting